Joanna Josiah
Clermont,FL
Summary
Dynamic team leader with a proven track record at Walmart, excelling in team motivation and problem-solving. Successfully enhanced productivity through efficient processes and empowered diverse team members. Recognized for exceptional attention to detail and fostering a collaborative environment, while mentoring junior staff to achieve their leadership potential.
Overview
9
9
years of professional experience
Work History
Team Leader
Walmart
Clermont, FL
08.2023 - 03.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Customer Service Cashier
Walmart
Clermont, FL
09.2016 - 08.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Lithia Springs High School
Lithia Springs, GA05.2015
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Goal setting
Timeline
Team Leader
Walmart
08.2023 - 03.2025
Customer Service Cashier
Walmart
09.2016 - 08.2023
Lithia Springs High School