Joanna Klemme
Sheboygan,United States
Summary
Friendly, positive and outgoing, I offer many years experience in professional office environments and more than three years as a dedicated customer service professional serving the public. Dependable team player, self motivated and happy to meet deadlines working independently, I bring a versatile skill set to any team.
Overview
11
11
years of professional experience
Work History
Server
VFW Post 9156
08.2022 - Current
- Cultivated warm relationships with regular customers.
- Work with Point of Sale system to place orders, manage bills and handle complimentary items.
- Handle Banquets, and larger group events on a monthly basis
- Explain menu items and suggest appropriate options to accommodate food allergy concerns.
- Buss and reset tables to keep dining room and work areas clean.
Volunteer Engagement Coordinator
Meals On Wheels
03.2022 - 06.2023
- Summarized complicated topics into simple formats for better understanding.
- Developed and implemented dynamic communication strategies.
- Built and maintained relationships with community organizations.
- Created and maintained physical and electronic personnel records.
Assistant to Compensation and Benefits Manager
Lakeshore Technical College
01.2018 - 03.2020
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases.
- Managed and developed merit rewards, and bonus programs.
- Awarded excellence certificate and bonus going above and beyond in 2019.
- Utilized multiple data systems and word, excel and powerpoint on a daily basis.
Customer Service Associate
Kohler Company
10.2017 - 02.2018
- Provided excellent customer service to resolve concerns with products or services.
Education Administrative Assistant
John Michael Kohler Arts Center
10.2013 - 02.2017
- Built and maintained excellent relationships with teachers and administrators through timely responses to inquiries, scheduling visits and going above and beyond to accommodate unusual requests.
- Led school groups on tours throughout the museum almost every day.
- Collaboratively created new online K-12 curriculum.
- Volunteered to help with many and varied special projects and events.
- Scheduled, trained and coordinated the docent volunteer program.
- Regularly assisted coworkers and staff members with special tasks.
Education
Associates - Human Resources
Lakeshore Technical College
Cleveland, WIBachelor of Arts - American History, Literature And Politics
King's College London
London, England05.2004
Skills
- Customer service
- Scheduling
- Collaboration
- Written Communication
- Flexible and Adaptable
- Team player
- Excellent attendance record
- Excel, Word, Powerpoint and multiple data systems
Timeline
Server
VFW Post 9156
08.2022 - Current
Volunteer Engagement Coordinator
Meals On Wheels
03.2022 - 06.2023
Assistant to Compensation and Benefits Manager
Lakeshore Technical College
01.2018 - 03.2020
Customer Service Associate
Kohler Company
10.2017 - 02.2018
Education Administrative Assistant
John Michael Kohler Arts Center
10.2013 - 02.2017
Associates - Human Resources
Lakeshore Technical College
Bachelor of Arts - American History, Literature And Politics
King's College London
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