Joanna K. Reeves

• Coordinate 5-10 sessions monthly with clinical teams, family-involved services, and recovery programming across multiple sites.
• Support 20+ clients weekly across residential, PHP, IOP, and outpatient levels of care while coordinating admissions and discharge needs.
• Manage targeted case management functions, including intake, documentation, chart audits, and client service coordination.
• Provide crisis intervention and de-escalation support while guiding staff responses to urgent client needs.
• Maintain documentation and compliance with internal policies, payer requirements, and Kentucky AODE standards.
• Support staff education on documentation, billing processes, crisis response, de-escalation, and daily client service workflows.
• Help develop outpatient and aftercare services, co-facilitate groups, and open the Mommy and Me program for clients in recovery with children.

• Handled discharge planning cases while supporting documentation, chart auditing, and payer requirements.
• Supported 20+ clients weekly through intake, care coordination, and residential program operations.
• Worked directly with clients and staff in a residential substance use treatment setting.
• Provided crisis intervention, de-escalation, and peer recovery support during client transitions.
• Coordinated treatment follow-up and staff collaboration as the role expanded into broader program support.

• Supported 20+ women per week in a residential recovery setting through peer coaching and stabilization.
• Provided peer recovery support to women facing early-recovery barriers, crisis stabilization, and treatment participation challenges.
• Coordinated connections to community supports and aftercare resources to strengthen recovery-capital development.
• Documented client progress in BestNotes EHR and supported chart auditing to keep records accurate and current.

• Provided peer recovery support to clients navigating early recovery, treatment access, and community reintegration.
• Supported aftercare programming and discharge planning for women transitioning from treatment into community living.
• Applied admissions and intake practices alongside targeted case management to coordinate behavioral health support.

(in progress)