Joanna Lambert
Lindenhurst,NY
Overview
11
11
years of professional experience
Work History
Client Advisor, Sales Manager
BMW OF FREEPORT
Freeport, NY
04.2018 - Current
Sales Manager
01.2021
- Negotiations, Sales Training, Sales Reports, Tracking
- Inventory/Profit, Customer Escalation, Solving Problems, Appraisals, Desking Deals, CRM, etc
- Successfully completed all transactions, process, and resolved all client resolutions primarily as well as structuring my own deals, completing paper work, making sure the vehicle was perfect upon delivery, and creating a seamless memorable experience for all BMW Clients
- Top 3 in Sales my first month, completed all training, and successfully kept my CSI (Customer Survey
- Index) above proficient in my time spent at the company
- Having knowledge of all BMW products, as well as taking a Client from A-Z of sales process
- Trained other Client Advisors in sales knowledge, sales process, and product knowledge.
Sales Manager
Honda City
Levittown, NY
02.2015 - 04.2018
- Has provided me with the tools to be proficient in selling, customer service, financial management, and understanding the psychology of the sale
- Successfully implements new expectations, upcoming redesigns, revised process, and key points when directed
- Can knowledgeably inform clients of each individual product we offer, as well as taking client from A-
- Z of our sales process
- Has improved my overall value to a company, its expectations, and workload
- Responsible for a sales force of 20, as well as keep store morale, process, individual training, and overall volume of the dealership above company standard while maintaining gross profit per deal
- Directly involved with hiring, training, and implementing new processes that create an efficient staff as well as balancing immense volume
- Ability to address client concerns while seamlessly operating a showroom involving meeting and greeting clients, negotiations, managing finance, over-seeing deals, and making sure the process is followed every step of the way to maintain company satisfaction
- I was top 3 in sales, and have won numerous bonus competitions, level of award excellence from the manufacture as well keeping customer service survey levels above district all while selling 250 during my first year in the business.
Server
Houston's
Garden City, NY
12.2013 - 01.2015
Service Trainer
- Meet and Greet customers, responsible for a section of the restaurant with the ability to multitask while maintaining company efficiency
- Received an understanding of professionalism and grace that will be carried on throughout my professional career
- Received in depth training on wine knowledge, food knowledge, etiquette courses, and memory training.
Timeline
Sales Manager
01.2021
Client Advisor, Sales Manager
BMW OF FREEPORT
04.2018 - Current
Sales Manager
Honda City
02.2015 - 04.2018
Server
Houston's
12.2013 - 01.2015
Service Trainer
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