Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOANNA LEROUX

Naples

Summary

Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

4
4
years of professional experience

Work History

Guest Services Associate

European Wax Center
10.2024 - Current
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
  • Booked appointments, accepted payments and answered guest questions.
  • Provided guest relations, schedule development, data management and payment processing.
  • Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.

Retail Sales Associate

Panera Bread
01.2023 - Current
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Helped customers by answering questions and locating merchandise
  • Initiated friendly conversation with customers to determine level of assistance required
  • Organized and restocked supplies to support operations and team productivity
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
  • Prepared quality products while maintaining portion control and presentation within service goal times

Crew Member

Culver's Restaurant
06.2021 - 08.2022
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
  • Wiped down tables and equipment, swept and refilled stock
  • Served food quickly for positive guest experiences

Education

High School Diploma -

Golden Gate High School
Naples, FL
05.2023

Skills

  • Retail Sales
  • Verbal and Written Communication
  • Customer Service
  • Conflict Resolution
  • Commission sales
  • Phone adequate
  • Effective planning
  • Reservation management
  • Training and mentoring
  • Team motivation
  • Proficient in software

Timeline

Guest Services Associate

European Wax Center
10.2024 - Current

Retail Sales Associate

Panera Bread
01.2023 - Current

Crew Member

Culver's Restaurant
06.2021 - 08.2022

High School Diploma -

Golden Gate High School

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JOANNA LEROUX