Joanna Liaiga
Buckeye,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Online Personal Shopper
Walmart Supercenter
Buckeye, AZ
10.2025 - Current
- Curated personalized shopping experiences based on customer preferences and feedback.
- Managed online inventory, ensuring accurate product availability and timely updates.
- Implemented efficient order processing systems to enhance customer satisfaction.
- Analyzed customer purchase patterns to optimize product recommendations and offerings.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Radiology Department Volunteer
SimonMed Imaging Radiology
Phoenix, AZ
05.2024 - 10.2025
- Supported staff in managing medical records and documentation, ensuring accuracy and confidentiality.
- Contributed to inventory management by tracking supplies and notifying staff of shortages.
- Participated in team meetings to discuss operational improvements and implement suggested changes efficiently.
- Supported the radiology team in achieving high-quality imaging results through diligent preparation of equipment and materials.
- Expedited image processing by loading films into digital systems promptly after completion of exams.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Communicated with Doctors and Medical staff in receiving patient results within a timely manner.
Appointment Scheduler
SimonMed Imaging Radiology
8921 W Thomas Rd Ste 101, Phoenix, AZ 85037
07.2023 - 05.2024
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Streamlined appointment setting process for improved client experience and higher retention rates.
TeamLead
Walmart
1100 N Estrella Pkwy, Goodyear, AZ 85338
04.2020 - 02.2023
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
Busser, Hostess Then to a Server
Talking Stick Resort
9800 Talking Stick Way, Scottsdale, AZ 85256
10.2018 - 02.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Education
High School Diploma -
Dysart High School
El Mirage, AZ05.2013
Skills
- Follow-up skills
- Client Relationship Building
- Schedule Coordination
- Insurance Verification
- Sales experience
- Product picking
- Customer service
- Heavy lifting
- Customer relations
- Flexible schedule
- Documentation and reporting
- Verbal and written communication
Reference
Name: Lui Peleti
Company: LapCorp
Position: Specimen management Specialist
Contact: (480)707-9865
Name: Cheryl Curly
Company: Talking Stick Resort Casino Arizona
Postion: Poker Dealer
Contact: (480)208-2514
Name: Melesisi Selemafi
Company: Guess
Position: Manager
Contact: (480)765-0100
Timeline
Online Personal Shopper
Walmart Supercenter
10.2025 - Current
Radiology Department Volunteer
SimonMed Imaging Radiology
05.2024 - 10.2025
Appointment Scheduler
SimonMed Imaging Radiology
07.2023 - 05.2024
TeamLead
Walmart
04.2020 - 02.2023
Busser, Hostess Then to a Server
Talking Stick Resort
10.2018 - 02.2020
High School Diploma -
Dysart High School