Joanna Luna Hernandez
Vinton,VA
Summary
Promoted to Crew Trainer at Mcdonald’s in less than a year. Trained and mentored new employees on company procedures, customer service standards, and daily operations. I demonstrated excellent multitasking skills by efficiently handling cash register transactions, taking customer orders, and preparing specialty beverages in a fast-paced environment. Provided friendly and professional customer service while maintaining accuracy and efficiency during busy shifts.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
Vinton, VA
03.2023 - Current
- Trained new crew members on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of workstations to ensure compliance with health
- Implemented best practices for food safety and quality control during peak hours.
- Taught new team members correct procedures for all areas of operations.
Education
High School Diploma -
Patrick Henry High School
Roanoke, VA06.2023
Skills
Customer service
Employee training
Cash handling
Team leadership
Multitasking
Certification
Certified Medical Assistant- National Healthcare Association
Timeline
Crew Trainer
McDonald's
03.2023 - Current
High School Diploma -
Patrick Henry High School