JOANNA MALICKA
Fairfield,USA
Summary
Experienced BehHealthcare professional with 23 years of experience in behavioral health, patient support, crisis intervention, documentation accuracy, and interdisciplinary collaboration. Currently completing an MS in Healthcare Administration and MS in Healthcare Quality & Safety, bringing advanced knowledge in healthcare operations, compliance, informatics, and patient safety. Skilled in workflow optimization, EMR documentation, mandated reporting, and supporting clinical teams in high‑acuity environments. Fluent in English and Polish.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Behavioral Assistant
Beacon LLC
Fairfield, USA
02.2025 - Current
- De‑escalate stressful situations using calm, professional communication.
- Coordinate daily schedules, routines, and service activities to ensure smooth session flow.
- Handle daily inbound communication from clients and families, providing clear guidance and support.
- Communicate updates to families and interdisciplinary staff to improve response times and care alignment.
- Document all interactions in real time, maintaining 100% accuracy for continuity of care.
Personal Trainer
Self-Employed
Bridgeport, USA
12.2004 - Current
- Grew client base through referrals by delivering exceptional customer service.
- Guided clients and resolved concerns to foster satisfaction and retention.
- Coordinated client communication, scheduling, and service to enhance overall experience.
- Maintain accurate records of progress and service plans.
Care Coordinator
Newport Healthcare
Fairfield, USA
03.2023 - 08.2026
- Acted as the primary point of contact for residents and families, addressing questions and service needs.
- Facilitated communication between residents, families, and interdisciplinary teams to promote coordinated care and address concerns effectively.
- Responded to inquiries with professionalism and empathy, ensuring timely follow-through to enhance resident satisfaction.
- Supported treatment plan implementation by reinforcing recommendations and monitoring engagement, fostering adherence and positive outcomes.
- Coordinated schedules for team members to ensure effective time management., routines, and treatment activities to ensure smooth operations.
- Maintained detailed records of communication, updates, and service requests.
Therapeutic Mentor
Connecticut Behavioral Health
Fairfield, USA
02.2024 - 10.2024
- Establish trusting relationships with clients and caregivers through ongoing, transparent communication.
- Address daily needs, concerns, and service requests from clients and families to foster support and trust.
- Coordinate schedules and activities to promote stability and engagement.
- Ensure accurate documentation for consistent communication across providers, enhancing service continuity.
Work Planner
Lq Mechatronics
Brandford, CT
03.2020 - 05.2022
- Coordinated production schedules and documentation to ensure timely delivery.
- Communicated with engineering, production, and logistics teams to align project objectives.
- Maintained accurate records to enhance operational accuracy.
Internship
Kinsella Treatment Center
Bridgeport, USA
01.2022 - 04.2022
- Conducted intake assessments and documented patient needs to support tailored care.
- Coordinated referrals and follow-up appointments to ensure comprehensive service delivery.
- Communicated with patients, families, and providers to ensure clarity of next steps.
- Maintained clinical records in compliance with program standards to uphold quality of care.
Education
MS Healthcare Administration & MS Healthcare Quality And Safety - Healthcare Administration & Quality and Safety
Southern New Hampshire University
New Hampshire , CT06-2027
BA - Mental Health & Addiction
Southern New Hampshire University
New Hampshire 05-2025
Addiction & Mental Illness in Behavioral Health -
HCC
Bridgeport, CT05-2022
Associates Degree -
NCC
Norwalk, CT12-2021
Skills
- Healthcare administration and compliance
- Quality assurance and EMR documentation
- Health policy development
- Healthcare informatics
- Crisis intervention strategies
- Behavioral health support
- Co-occurring disorders management
- Case management practices
- CPI techniques application
- Documentation and reporting
- Trauma-informed care principles
- Interdisciplinary collaboration
- Cultural competence
- Fluency in English and Polish
- Integrated care approaches
- Behavioral management techniques
- Information analysis skills
- Complex impact analysis
- Confidentiality and legal compliance
- Community resource navigation
- Interpersonal communication skills
- Motivational support techniques
- Adaptability and teamwork abilities
- Conflict resolution strategies
- Professional relationship building
Certification
- CADC Certified
- Certified Personal Instructor ACE
- Silver Sneaker
- TRX Certified
- CPR/AED Certified
- Certified Nurses Aid
- CPI ( Crisis Prevention & Intervention)
- PMT Certified
- CT DCF Mandated Reporter
Languages
- Polish
- English
Personal Information
- Age: 45
- Nationality: Polish
Languages
Polish
Professional
Timeline
Behavioral Assistant
Beacon LLC
02.2025 - Current
Therapeutic Mentor
Connecticut Behavioral Health
02.2024 - 10.2024
Care Coordinator
Newport Healthcare
03.2023 - 08.2026
Internship
Kinsella Treatment Center
01.2022 - 04.2022
Work Planner
Lq Mechatronics
03.2020 - 05.2022
Personal Trainer
Self-Employed
12.2004 - Current
MS Healthcare Administration & MS Healthcare Quality And Safety - Healthcare Administration & Quality and Safety
Southern New Hampshire University
BA - Mental Health & Addiction
Southern New Hampshire University
Addiction & Mental Illness in Behavioral Health -
HCC
Associates Degree -
NCC