Joanna Marshall
Broken Arrow,OK
Overview
18
18
years of professional experience
Work History
Customer Advocate
Chase Bank
Tulsa, OK
11.2021 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Educated clients on financial products, ensuring informed decision-making and increased product usage.
- Collaborated with cross-functional teams to streamline processes, improving service delivery timelines.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
BCBS OK
Customer Advocate
Tulsa, OK
08.2007 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Arts - Business
OSU Okmulgee
Okmulgee, OK01-1997
High School Diploma -
Muskogee High School
Muskogee, OK05-1984
Skills
- Upselling strategies
- Customer services
- Data entry skills
- Data entry
- Conflict resolution
- Customer research
Timeline
Customer Advocate
Chase Bank
11.2021 - Current
BCBS OK
Customer Advocate
08.2007 - 01.2018
Associate of Arts - Business
OSU Okmulgee
High School Diploma -
Muskogee High School