Joanna Martinez
Fairfield,CA
Summary
Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. History of keeping work areas clean, neat and professionally arranged. Also very well-organized and dependable with dedication to team success, business operations and customer loyalty.
Overview
2
2
years of professional experience
Work History
Cashier and Server
Buffalo Wild Wings
06.2023 - 11.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Greeted customers, answered any questions regarding menu items and specials and assisted customers with carry-out service.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Team Member
Chick-fil-A
05.2022 - 06.2023
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Greeted guests pleasantly and answered menu questions.
- Developed warm relationships with regular customers.
- Handled Food and beverages
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Vanden High School
Fairfield, CA06.2023
Skills
- Customer Service
- Cash Handling
- Multitasker
- Organizational Skills
- Safe Food Handling
- Time Management
- Cleaning and Sanitizing
- Fluent in Spanish
Timeline
Cashier and Server
Buffalo Wild Wings
06.2023 - 11.2023
Team Member
Chick-fil-A
05.2022 - 06.2023
High School Diploma -
Vanden High School
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