Joanna McCray
Charlotte,NC
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Inkologyinc
Charlotte, NC
08.2020 - 05.2024
- Cross trained in multiple departments to know all the company needs and train new employees
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer requests via phone support and email support
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about features and benefits of company products and services
- Worked with internal teams to understand business needs
- Scheduled and managed over 30 appointments weekly for a busy company, optimizing calendar efficiency and ensuring timely appointments
Data Entry Clerk and Customer Service
Pretty N Ink
Charlotte, NC
06.2016 - 08.2020
- Performed administrative tasks and assisted in executing business solutions.
- Successfully entered data into company database and validated the accuracy of valuable company information.
- Used and analyzed data from automated information aggregators to update the database.
- Generated data reports, entered company findings into the database, and performed backups.
- Supported data entry across departments as requested, switching promptly to new projects.
- Managed a large social media page with over 331,000 followers, creating engaging content that increased audience interactions.
- Booked and coordinated appointments directly through social media channels, streamlining the scheduling process and enhancing client engagement.
- Collaborated with partners to design and implement promotional campaigns increasing followers, engagements, sales and followers
Customer Service Cashier
The Famous Mart
Charlotte, NC
01.2011 - 05.2016
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Cross-trained in multiple departments via sales, phone support, and email support.
- Greet customers warmly and provide assistance with inquiries and product information.
- Address customer concerns and complaints in a professional and timely manner.
- Maintained a clean and organized environment.
- Provided product recommendations and promote current sales and promotions.
- Processed returns and exchanges according to store policy
- Maintained knowledge of store policies and procedures related to transactions
Education
Jay M Robinson High School
Concord, NCSkills
- Efficient and detail oriented
- Technical Support
- Supervisory experience
- Sales
- Email Support
- Salesforce
- Understanding customer needs
- Creative problem-solving
- Order and refund processing
- Call documentation
- Data Entry
- Live chat support
- Microsoft Office
- Billing
- Work Prioritization
- One Call Resolution
- Team Development
- Delegating Work
- Outbound calling
- Appointment management
Languages
German
Professional
Timeline
Customer Service Supervisor
Inkologyinc
08.2020 - 05.2024
Data Entry Clerk and Customer Service
Pretty N Ink
06.2016 - 08.2020
Customer Service Cashier
The Famous Mart
01.2011 - 05.2016
Jay M Robinson High School