JOANNA MEDERIOS
Modesto,CA
Summary
Driven, performance-focused leader with a strong track record of success in challenging environments. Experienced in providing strategic direction, optimizing processing systems, and collaborating with stakeholders to drive innovation and support company growth. Skilled in project management to enhance organizational effectiveness and achieve optimal outcomes through complex problem-solving and leadership abilities.
Overview
16
16
years of professional experience
Work History
Senior Stylist, Stylist Trainer, and Client Services
TAELOR
Hayward, California
01.2022 - Current
- Oversaw business operations, strategic planning, staffing, employee relations, and development functions for a comprehensive styling company.
- Challenged with the development of operational best practices, standards, and procedures, aimed at achieving cost-cutting and process improvement results.
- Supervise 12 employees while driving daily operations.
- Led a high-performing team engaged in managing a portfolio of 1300 clients while coordinating daily operations, capital improvement projects, budgeting, forecasting, audits, and vendor relations functions.
- Boosted employee morale by launching the company's first culture-building program, including incentives, networking, social events, retreats, and tickets to major sporting events.
- Assist in daily operations including maintaining customer base and responding proactively to unexpected circumstances.
- Assisting in executing weekly sales goals and initiatives, supporting, and helping drive sales growth.
Customer Experience Lead
Nugg Club
Remote
01.2021 - 01.2023
- Provided technical assistance and responded to inquiries from CSRs, Sales Representatives, and internal departments to ensure the immediate resolution of customer issues.
- Handle escalations from internal and external customers.
- Monitor daily schedule adherence and authorize adherence exception approvals.
- Perform other duties assigned by Customer Service Management.
- Lead a team of employees and foster a positive atmosphere of professionalism and support.
- Created and maintained department Procedures and Work Instructions and ensured adherence to business guidelines, safety & security procedures.
Trust and Safety Officer/ Compliance Manager
Frontdesk Inc.
Remote
01.2019 - 01.2022
- Served as an advocate for the user community.
- Investigated and resolved issues regarding content that was reported for account support and/or safety; flagged for action and resolved within agreed-upon turnaround times and standards of quality.
- Responded to user inquiries with high quality, speed, empathy, and accuracy.
- Remain up to date with client policies and guidelines; resolve inquiries according to defined policies and procedures.
- Fulfill base productivity and quality requirements.
- Communicated daily with city officials with their permit rules.
- Applied for permits and executed the move to a new city from start to finish.
Lead Fashion Stylist
Stitch Fix
Remote
01.2017 - 01.2020
- Styled over 100 customers weekly.
- Performed weekly audits on past shipments to ensure I am sending the best shipments possible.
- Helped train jr. stylist.
- Led team meetings.
- Created spreadsheets for the team that would help them style more efficiently.
Events Coordinator Manager
Saturn Café
Oakland
01.2010 - 01.2015
- Assist in the coordination and execution of all promotions and special events.
- Set up and break down the promotion area.
- Manages inventory of promotional items.
- Create and maintain files related to any promotions/events.
- Ensured all promotions are communicated with the entire team.
Education
UX Design
Career Foundry
Remote Skills
- Office Operations Supervision
- Cross-Functional Team Collaboration
- Team Leadership
- Process Improvement
- Strategic Planning
- Budgeting
- Staffing
- Employee Relations
- Cost Cutting
- Vendor Relations
Timeline
Senior Stylist, Stylist Trainer, and Client Services
TAELOR
01.2022 - Current
Customer Experience Lead
Nugg Club
01.2021 - 01.2023
Trust and Safety Officer/ Compliance Manager
Frontdesk Inc.
01.2019 - 01.2022
Lead Fashion Stylist
Stitch Fix
01.2017 - 01.2020
Events Coordinator Manager
Saturn Café
01.2010 - 01.2015
UX Design
Career Foundry