Joanna Meredith
Mineral,VA
Summary
Dynamic Account Manager with a proven track record at Meredith Farm LLC, excelling in relationship building and customer service. Enhanced client satisfaction through effective communication and operational efficiency. Skilled in managing customer orders and optimizing marketing strategies, fostering community engagement while achieving business goals.
Overview
21
21
years of professional experience
Work History
Account Manager of Farm Operations
Meredith Farm LLC
Mineral, VA
04.2010 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Manage customer orders, invoices and receipts.
- Manage day to day marketing and visibility of the farm.
- Building community relationships and support.
- Built relationships with local vendors like Cavalier Produce, local farmers and other small businesses.
- Manage day to day customer support with our delivery service.
Owner/Operator
The Mineral Pack and Ship
Mineral, VA
08.2012 - 12.2015
- Managed daily operations, ensuring timely processing of shipments and customer orders, through USPS, UPS, FEDEX.
- Oversaw inventory management, optimizing stock levels and minimizing excess.
- Developed and implemented efficient packing procedures to enhance operational workflow.
- Improved customer satisfaction through effective communication and problem resolution strategies.
- Analyzed shipping costs, negotiating with vendors to reduce expenses while maintaining quality service.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed and maintained local business relationships to enhance community engagement.
Sales Coordinator
Baby Fanatic LLC
Richmond, VA
09.2008 - 06.2012
- Coordinated sales orders and inventory management to ensure timely fulfillment.
- Supported cross-functional teams by facilitating communication between sales, marketing, and logistics.
- Managed customer inquiries and resolved issues to enhance client satisfaction and loyalty.
- Supported inventory management for warehouse
- Created impactful marketing collateral to enhance brand visibility at exposition shows.
- Managed EDI inventory and invoices for Target, Walmart, Kroger, Stein Mart
- Oversaw inventory shipping operations from warehouse to client locations.
Sales Representative
Charles Luck Stone Center
Goochland, VA
06.2006 - 06.2008
- Engaged with customers to identify needs and recommend appropriate products
- Assisted in creating sales presentations and product demonstrations. Supported garden clubs with product demonstrations and provided education to landscapers on the use of specific stone products.
- Managed customer inquiries and resolved issues efficiently.
- Collaborated with team members to achieve sales targets
- Built relationships with masons and landscape architects.
- Organized value meetings and engaged with coworkers to celebrate accomplishments and improve work relations.
- Supported inventory management
Receptionist/Community Manager
The Central Virginian/Goochland Courier
Goochland, VA
08.2005 - 06.2006
- Greeted visitors and managed front desk operations, ensuring a welcoming environment.
- Handled phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for staff, optimizing time management.
- Processed incoming and outgoing mail, ensuring timely delivery of communications.
- Handled Classified Ads and Community Support
Education
No Degree - Clinical Psychology
Liberty University
Lynchburg, VASkills
- Account management
- Customer service
- Teamwork and collaboration
- Relationship building
- Goal oriented
- Operations
Timeline
Owner/Operator
The Mineral Pack and Ship
08.2012 - 12.2015
Account Manager of Farm Operations
Meredith Farm LLC
04.2010 - Current
Sales Coordinator
Baby Fanatic LLC
09.2008 - 06.2012
Sales Representative
Charles Luck Stone Center
06.2006 - 06.2008
Receptionist/Community Manager
The Central Virginian/Goochland Courier
08.2005 - 06.2006
No Degree - Clinical Psychology
Liberty University