Joanna Merlau
Louisville,TN
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to a customer service role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
1
1
year of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Louisville, TN
11.2022 - Current
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Maintained cleanliness of work area throughout shift.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Music Instructor
Eagleton Band
Maryville , TN
08.2023 - 10.2023
- Motivated students with positive reinforcement methods while providing constructive criticism when necessary.
- Motivated and coached students of varying levels to play songs.
- Provided instrumental music instruction to students of all ages and skill levels.
- Gave feedback on technique, style, tone, interpretation, phrasing, dynamics, articulation.
Education
High School Diploma -
Heritage High School
Maryville, TN05.2023
Business Entrepreneurship
Pellissippi State Community College
Knoxville, TNSkills
- Menu Memorization
- Station Setup
- Food Preparation
- Menu Recommendations
- Customer Service
- POS Systems
- Safe Food Handling
- Cleaning and Organization
- Product Upselling
- Cash Handling
- Time Management
- Inventory Counts
- Interpersonal Communication
Affiliations
- Musician
- Musical instructor
- Babysitting
Accomplishments
- AFJROTC Kitty Hawk Air Society badge
- HHS marching mountaineer academic letter
- AFJROTC excellence badge
- Daughters of the American Revolution National Defense Committee ROTC medal
- AFJROTC model rocketry badge
- AP Lang credit for college as a high school student
- Dual enrollment credit at Pellissippi state community college as a high school student
- Graduated with an honors diploma
References
References available upon request.
Timeline
Music Instructor
Eagleton Band
08.2023 - 10.2023
Sandwich Artist
SUBWAY®Restaurants
11.2022 - Current
High School Diploma -
Heritage High School
Business Entrepreneurship
Pellissippi State Community College