Joanna M. Kilgannon
Bethlehem,PA
Summary
Experienced administrative and customer service professional with over 15 years of success supporting clients, sales teams, and office operations in real estate, automotive, and healthcare environments. Two years of hands-on experience working in a busy medical office, providing front desk support, patient scheduling, and confidential record management. Known for professionalism, strong communication skills, attention to detail, and the ability to manage multiple priorities in fast-paced settings. Comfortable working independently or collaboratively to ensure smooth daily operations and exceptional service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Development – Sales
Kelly Auto Group
Emmaus, PA
06.2025 - 02.2026
- Respond promptly to customer inquiries via phone, email, and text regarding vehicle availability and pricing.
- Schedule and manage showroom appointments to ensure a positive customer experience.
- Maintain consistent follow-up communication throughout the purchasing process.
- Support management with marketing outreach and lead tracking.
- Enter and maintain accurate customer data within CRM systems.
Transaction Coordinator / Administrator
RE/MAX Real Estate
Bethlehem, PA
06.2024 - 03.2025
- Managed administrative operations for two high-volume real estate agents.
- Maintained detailed client records and ensured accurate documentation.
- Drafted and processed Agreements of Sale for buyers and sellers.
- Coordinated inspections, appraisals, and closing timelines.
- Communicated with attorneys, lenders, inspectors, and clients to ensure smooth transactions.
- Scheduled appointments and supported ongoing lead follow-up.
Internet Sales Manager / Business Development
Faulkner Cadillac & Chevrolet
Bethlehem, PA
04.2020 - 06.2024
- Managed high-volume digital and phone inquiries.
- Scheduled showroom and service appointments to increase sales conversion.
- Tracked and reported web leads, inbound calls, and traffic metrics.
- Served as liaison between customers and sales teams.
- Maintained accurate records and follow-up systems.
Realtor
Berkshire Hathaway HomeServices
Bethlehem, PA
04.2009 - 02.2024
- Represented buyers and sellers in residential and commercial real estate transactions.
- Conducted market analysis and established pricing strategies.
- Listed properties via MLS and digital marketing platforms.
- Drafted and reviewed contracts, disclosures, and agreements of sale.
- Negotiated offers and coordinated inspections, appraisals, and closings.
- Maintained communication with clients and industry professionals throughout transactions.
- (referral only)
Internet Sales Specialist
Bennett Toyota of Allentown
Allentown, PA
04.2018 - 04.2020
- Responded to customer inquiries regarding pricing, inventory, and vehicle features.
- Scheduled appointments and coordinated customer follow-up.
- Entered and updated client data within CRM platforms.
- Provided professional, timely service to support sales team goals.
Realtor
Century 21 Pinnacle
04.2002 - 01.2009
- Represented buyers and sellers in residential real estate transactions.
- Conducted property showings, negotiated contracts, and managed transactions through closing.
Education
Certificate - Business / Secretarial Studies
Taylor Business School
Plainfield, NJReal Estate Fundamentals
Northampton Community College
05-2001
Skills
- Medical Office Administration
- Patient Scheduling & Insurance Verification
- Customer Service & Client Relations
- Transaction Coordination
- Contract & Document Preparation
- CRM & Database Management
- Appointment Setting & Follow-Up
- Sales Support & Business Development
- Microsoft Word & Outlook
- Confidential Records Handling (HIPAA Awareness)
Certification
- SRES – Senior Real Estate Specialist
- EPRO – Internet Professional Certification
- Million Dollar Club Member
- Continuing education
Timeline
Business Development – Sales
Kelly Auto Group
06.2025 - 02.2026
Transaction Coordinator / Administrator
RE/MAX Real Estate
06.2024 - 03.2025
Internet Sales Manager / Business Development
Faulkner Cadillac & Chevrolet
04.2020 - 06.2024
Internet Sales Specialist
Bennett Toyota of Allentown
04.2018 - 04.2020
Realtor
Berkshire Hathaway HomeServices
04.2009 - 02.2024
Realtor
Century 21 Pinnacle
04.2002 - 01.2009
Real Estate Fundamentals
Northampton Community College
Certificate - Business / Secretarial Studies
Taylor Business School