Joanna Montenegro
Dallas
Summary
Highly organized, motivated, and detail-oriented worker, with a drive to exceed expectations, ability to develop strategies and provide solutions. Seeking to leverage skills and knowledge, to contribute to team success, and always willing to learn new things.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Fingerprint Technician
IDENTOGO
Arlington
11.2024 - Current
- Collected and processed fingerprints using advanced biometric technology.
- Provided assistance to customers, scheduling appointments, and answering questions about the process.
- Monitored inventory, ordered supplies needed for fingerprint services, and additional items for the office.
- Adhered strictly to confidentiality policies regarding customer information at all times.
Recruiter
Smith Personnel
Dallas
08.2024 - 11.2024
- Screened resumes and applications to shortlist qualified candidates.
- Conducted initial phone and Zoom interviews.
- Developed job postings to attract applicants across platforms.
- Sourced and screened potential candidates for open positions.
Front Desk Leasing Agent
Keystone Falls
Carrollton
01.2023 - 08.2024
- Booked apartment tours.
- Conducted credit and background checks.
- I inspected the apartment prior to moving in and moving out. Document any damages or issues with the unit.
- Prepared required legal documents such as leases, addendums, and renewal agreements.
Receptionist
Pain and orthopedic center
Dallas
02.2021 - 10.2022
- Answered phone calls and handled patients' inquiries.
- Tracked document flow.
- Schedule appointments, coordinated with medical staff efficiently.
- Ensured a clean and welcoming environment for patients.
- I got in contact with the patients' lawyers to get a case update.
Packer/Inbound Stower
Amazon
Dallas
02.2017 - 12.2019
- Utilized protective packaging to support safe product delivery.
- Demonstrated proficiency in packaging, labeling, and sorting items for shipment.
- Provided assistance with loading trucks when necessary.
Customer Service Representative
CMI Group
Dallas
01.2016 - 01.2017
- Processed clients' payments.
- Delivered superior customer service by responding to inquiries and complaints.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Justin F Kimball
Dallas, TX05-2017
Skills
- Good telephone etiquette
- Managing time efficiently by establishing priorities in accordance with the importance of deadlines
- Operate computers, such as basic software, like MS Office
- Data entry
- Legal document preparation
- Appointment scheduling
- Attention to detail
- Ability to communicate effectively, both verbally and in writing
Languages
English
Full Professional
Spanish
Full Professional
Certification
NRCMA- NATIONALLY REGISTERD CERTIFIED MEDICAL ASSISTANT Certification #: 260728
Timeline
Fingerprint Technician
IDENTOGO
11.2024 - Current
Recruiter
Smith Personnel
08.2024 - 11.2024
Front Desk Leasing Agent
Keystone Falls
01.2023 - 08.2024
Receptionist
Pain and orthopedic center
02.2021 - 10.2022
Packer/Inbound Stower
Amazon
02.2017 - 12.2019
Customer Service Representative
CMI Group
01.2016 - 01.2017
High School Diploma -
Justin F Kimball