Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Joanna Nelson

Plymouth,MA

Summary

Shipping and Receiving Manager with a proven track record at Electropolishing Systems Inc., excelling in production management and customer service. Enhanced warehouse efficiency through optimized layouts and effective problem resolution, fostering a collaborative environment. Skilled in forklift operation and dedicated to maintaining high safety standards while ensuring timely outgoing shipments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shipping and Receiving Manager

Electropolishing Systems Inc.
12.2011 - Current
  • Operated forklifts and hand trucks to move items around warehouse.
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Verified and packaged items for shipment.
  • Managed inventory control with meticulous attention to detail.
  • Receipts for incoming UPS and FedEx Deliveries and helps off load the trucks by hand.
  • Pulls purchase orders and enters into the company software for traceability.
  • Generates certificates of conformance and packing slips for completed jobs shipping out of the company software.
  • Stacks both the FedEx and UPS pallets for the daily outgoing pickup.
  • Moving receipted for orders out into their designated areas in the plant.

Customer Service Manager

Electropolishing Systems Inc.
12.2011 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Foster a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

EHS Manager

Electropolishing Systems Inc.
12.2011 - Current
  • Ensure adherence to established regulations while identifying areas for improvement within EHS processes.
  • Improved EHS performance by developing and implementing comprehensive safety programs and policies.
  • Monitored workplace activities to determine compliance with safety regulations and standards.
  • Ensured regulatory compliance with federal, state, and local laws by maintaining accurate records and documentation.
  • Maintained up-to-date knowledge of industry best practices and emerging EHS trends, adapting company policies as necessary to maintain a high standard of safety.

Education

Bachelor of Science - Business Management

Quincy College
Quincy, MA
05-2026

Associate of Science - Business Management

Quincy College
Quincy, MA
05-2024

Skills

  • Forklift operation
  • Production planning
  • Inventory management software
  • Outgoing shipments oversight
  • Loading and unloading
  • Data entry
  • Heavy lifting
  • Daily operations management
  • Warehouse operations
  • Shipping and receiving
  • Customer service
  • Mentoring and training

Affiliations

  • Marine Corps League, Plymouth Det# 1306
  • VFW, Post 1822

Certification

  • Licensed Forklift Operator- 2007 - Present
  • First Aid/CPR/AED Training - 11/2024 - 11/2026
  • RCRA Training - 06/2025 - 06/2026

Timeline

Shipping and Receiving Manager

Electropolishing Systems Inc.
12.2011 - Current

Customer Service Manager

Electropolishing Systems Inc.
12.2011 - Current

EHS Manager

Electropolishing Systems Inc.
12.2011 - Current

Bachelor of Science - Business Management

Quincy College

Associate of Science - Business Management

Quincy College

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