Joanna Nelson
Portland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively in fast-paced environments and quickly mastering new skills.
Overview
12
12
years of professional experience
2026
2026
years of post-secondary education
Work History
Patient Service Specialist
Providence St. Vincent Medical Center
Portland
08.2023 - Current
- Maintained accurate patient records in electronic health systems.
- Addressed patient concerns and resolved issues promptly.
- Collaborated with healthcare providers to enhance patient experience.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Maintained strict confidentiality when dealing with sensitive information.
Interior Design Assistant
Emily Elizabeth Home
Tigard
05.2022 - Current
- Researched fixtures and furnishings aligned with project requirements and design style.
- Tracked order shipments to monitor deliveries and viewed arriving items to confirm correctness.
- Measured rooms and documented information to plan layouts.
- Helped promote company by developing marketing collateral.
Customer Service Representative
Pottery Barn
Tigard
11.2016 - 04.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Loan Document Specialist
U.S. Bank
Portland
03.2015 - 06.2016
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Organized, maintained and safeguarded files and databases.
- Submitted project documentation to management for approval, transmitting approved documents to customer.
- Reviewed and verified project documents for completeness, format and compliance with contract requirements.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
Banker Support
U.S. Bank
Portland
06.2014 - 03.2015
- Assisted customers by answering banking questions and recommending solutions.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Education
GED
Portland, ORSkills
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Data entry accuracy
- Problem solving
- Team collaboration
Timeline
Patient Service Specialist
Providence St. Vincent Medical Center
08.2023 - Current
Interior Design Assistant
Emily Elizabeth Home
05.2022 - Current
Customer Service Representative
Pottery Barn
11.2016 - 04.2019
Loan Document Specialist
U.S. Bank
03.2015 - 06.2016
Banker Support
U.S. Bank
06.2014 - 03.2015
GED