Inessa Sobchuk
Auburn,USA
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Providence Swedish
Issaquah, WA
02.2023 - Current
- Greet and check in patients, ensuring smooth flow of daily clinic operations with high patient volume (up to 180 patients/day).
- Schedule patient appointments specifically for X-rays and ensure accurate coordination of imaging requests.
- Scan, upload, and organize documents in Media Manager and maintain accurate, confidential patient records.
- Review and update patient charts in Epic/MyChart to ensure accurate information and effective communication.
- Verify patient insurance eligibility and coverage using platforms such as Availity, United Healthcare, Cigna, One Health Port, and U.S. Family Health Plan.
- Add and update insurance details to patient accounts with accuracy and attention to detail.
- Serve as a key communication link between patients and the care team, relaying important information to medical assistants and nurses, especially regarding late arrivals and clinic policy.
- Consistently adhere to HIPAA regulations and maintain confidentiality when handling patient information.
- Deliver professional, empathetic service while managing high patient volume and complex inquiries.
Customer Service Associate
Marshalls
Issaquah, WA
11.2019 - 03.2023
- Followed policies and procedures to meet or exceed established performance requirements.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Head Teacher
Private School “Happy Town”
Tyachiv, Ukraine
07.2018 - 01.2019
- Built and strengthened positive relationships with students, parents and teaching staff.
- Assisted teachers with assignment development, special projects, tests, administrative updates and grading.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Differentiated instruction according to student skill level.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Organized and led activities to promote physical, mental and social development.
- Graded projects, exams and assignments to track student progression.
Teacher of Ukrainian Language and Literature
Private School “Happy Town”
Tyachiv, Ukraine
07.2017 - 06.2018
- Handled disciplinary problems with calm and poise and reported escalating issues to principal.
- Integrated technology into classroom settings to engage students and diversify instruction.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Talked with students needing extra attention and made plans to assist with problems.
- Customized innovative methods and materials to produce effective learning experiences.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Scheduled group and private tutoring sessions to assist students requiring extra help.
- Used online resources to complement traditional course materials and aid in student learning.
Elementary School Class Teacher
Private School “Happy Town”
Tyachiv, Ukraine
08.2016 - 06.2017
- Prepared, administered and graded daily work and tests to evaluate student's progress.
- Formulated recommendations and provided guidance to help children realize own potential.
- Oversaw class field trips to keep students safe and educate about related topics.
- Maintained positive classroom culture through behavior management techniques.
- Engaged with children individually to meet emotional and physical needs.
- Created and adapted lessons to fit children's needs and learning styles.
- Created interactive classroom atmosphere to maintain student interest and facilitate learning.
- Conducted parent-teacher conferences to discuss development and improvement of children.
Education
Master - Philology, Ukrainian Language and Literature
Ternopil Volodymyr Hnatiuk National Pedagogical University
Ternopil, UkraineBachelor - Philology, The Ukrainian Language and Literature
Pablo Tychyna Uman State Pedagogical University
Uman, Ukraine06.2018
Associate Degree - Elementary School Teacher
Bar Humanitarian Pedagogical College
Bar, Vinnytsia Region, Ukraine06.2016
Skills
- Customer Service
- Responding to Difficult Clients
- Calm and Professional Under Pressure
- Document and Records Management
- Teamwork and Collaboration
- Computer Proficiency
- Patient and Empathetic
- Time Management
- LiveChat Messaging
- Native Language: Ukrainian
- HIPAA compliance
Timeline
Patient Service Specialist
Providence Swedish
02.2023 - Current
Customer Service Associate
Marshalls
11.2019 - 03.2023
Head Teacher
Private School “Happy Town”
07.2018 - 01.2019
Teacher of Ukrainian Language and Literature
Private School “Happy Town”
07.2017 - 06.2018
Elementary School Class Teacher
Private School “Happy Town”
08.2016 - 06.2017
Master - Philology, Ukrainian Language and Literature
Ternopil Volodymyr Hnatiuk National Pedagogical University
Bachelor - Philology, The Ukrainian Language and Literature
Pablo Tychyna Uman State Pedagogical University
Associate Degree - Elementary School Teacher
Bar Humanitarian Pedagogical College