Overview
Work History
Skills
References
Timeline
Generic

Joanna Nieves

Brooklyn,NY

Overview

10
10
years of professional experience

Work History

Head of Maintenance

Grand St Settlement
07.2023 - Current
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Streamlined repair documentation processes which resulted in improved data accuracy for decision making.
  • Improved overall facility efficiency by implementing preventive maintenance programs and streamlining work order processes.
  • Coordinated emergency response efforts during critical incidents such as power outages or natural disasters, minimizing impact on business operations.
  • Collaborated with other department heads to develop comprehensive maintenance plans for company facilities.
  • Conducted regular facility inspections to identify areas of improvement and maintain compliance with industry standards.
  • Served as the primary liaison between facilities management teams across multiple locations, promoting cross-functional collaboration on best practices sharing initiatives.
  • Reduced equipment downtime through proactive identification of potential issues and timely repairs.
  • Increased team morale through effective communication, recognition of achievements, and fostering professional growth opportunities for staff members.
  • Conducted employee performance evaluations and provided coaching as needed, fostering professional development while maintaining high standards of work quality.
  • Implemented safety procedures and training programs, reducing workplace accidents and promoting a safer work environment.
  • Enhanced overall facility appearance with regular upkeep and preventative measures, ensuring a clean and welcoming environment for staff and visitors.
  • Oversaw vendor relationships for outsourced maintenance tasks, ensuring quality control and adherence to budgetary constraints.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Visual Merchandising Supervisor

Converse
07.2018 - 07.2023
  • Attend training sessions and corporate planning meetings to obtain new ideas for product launches; Develop plans for merchandise and window displays
  • Collaborate with various store departments to determine merchandise to be featured for each display; Select themes, lighting, colors, and props to be used; Prepare sketches of floor plans, use computers to produce signage
  • Arrange properties, furniture, merchandise, backdrops, and other accessories, as shown in floor plan sketch; Place prices and descriptive signs on backdrops, fixtures, merchandise, or floor
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion; Maintain props, products, and mannequins, inspecting them for imperfections, doing touch-ups, cleaning up after customers, or applying preservative coatings as necessary; Store, pack, and maintain inventory records of props, products, or display items
  • Direct and supervised employees while assigning specific duties that align with the store’s daily, weekly, and monthly goals in addition to planning and preparing subordinate’s work schedules

Visual Merchandising Supervisor

Gap
07.2016 - 09.2018
  • Attended training sessions and corporate planning meetings to obtain new ideas for product launches; Develop plans for merchandise and window displays
  • Collaborated with various store departments to determine merchandise to be featured for each display; Select themes, lighting, colors, and props to be used; Prepare sketches of floor plans, used computers to produce signage
  • Arranged furniture, merchandise, backdrops, and other accessories, as shown in floor plan sketch; Placed prices and descriptive signs on backdrops, fixtures, merchandise, or floor
  • Changed or rotated window displays, interior display areas, or signage to reflect changes in inventory or promotions; Maintained props, products, and mannequins, inspecting them for imperfections, doing touch-ups, cleaning up after customers, or applying preservative coatings as necessary; Store, pack, and maintain inventory records of props, products, or display items
  • Directed and supervised employees while assigning specific duties that aligned with the store’s daily, weekly, and monthly goals in addition to planning and preparing subordinate’s work schedules

Department Supervisor

Uniqlo
10.2014 - 07.2016
  • Provided customer service by greeting and assisting customers as well as responded to inquiries, complaints or general feedback
  • Directed and supervised employees, assigned specific duties, planned and prepared their work schedules, in addition to instructing subordinates on how to handle difficult and complicated transactions
  • Kept records of purchases, sales, and requisitions, Reconciled cash receipts
  • Reviewed inventory and sales records to prepare reports for management; Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Examined merchandise to ensure that it was correctly priced and displayed as advertised

Skills

  • Planning and Coordination
  • Attentive Listening and comprehension
  • Leadership
  • Customer Service
  • Detail Oriented

References

Available Upon Request

Timeline

Head of Maintenance

Grand St Settlement
07.2023 - Current

Visual Merchandising Supervisor

Converse
07.2018 - 07.2023

Visual Merchandising Supervisor

Gap
07.2016 - 09.2018

Department Supervisor

Uniqlo
10.2014 - 07.2016

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Joanna Nieves