Joanna Pena Diaz
Oakland,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Distribution Lead
Peets Coffee And Tea, & Santoro Coffee
Tracy , CA
07.2023 - Current
- Managed the daily operations of a large-scale logistics distribution system.
- Resolved customer service issues related to order fulfillment and shipping delays.
- Conducted regular meetings with team members to discuss performance objectives and goals.
- Provided training to warehouse staff on proper safety protocols when handling goods in transit.
- Implemented new technologies to improve efficiency in order processing and delivery accuracy.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Responded quickly to any customer complaints or inquiries related to product availability or shipment status updates.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
Warehouse Associate II
Peets Coffee And Tea, & Santoro Coffee
Oakland , CA
03.2021 - 07.2023
- Performed cycle counts to ensure accuracy of inventory levels.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Communicated effectively with team members on matters related to work assignments.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Style Team Member
Target
Alameda , CA
10.2019 - 03.2021
- Assisted customers with selecting clothing and accessories to match their style needs.
- Created displays in the store to showcase new merchandise and attract shoppers.
- Provided excellent customer service by answering questions, offering advice, and helping customers find items they were looking for.
- Organized the sales floor according to current trends and fashion rules.
- Tracked inventory levels of clothing items and restocked shelves when necessary.
- Maintained a clean work environment by sweeping floors, dusting shelves, and organizing storage areas.
- Set up mannequins with fashionable outfits to help promote upcoming styles and collections.
- Helped customers find sizes that fit them properly while suggesting additional items that would complement their purchases.
Courtesy Clerk
Safeway
San Lorenzo , CA
01.2019 - 09.2019
- Greeted customers and provided assistance in locating items.
- Inspected customer bags to ensure no shoplifting occurred.
- Assisted customers with product selection and answered questions about store policies.
Education
High School Diploma -
Madison Park Academy
Oakland, CA05-2019
Skills
- Resolving Problems
- Team Management
- Mentoring And Training
- Problem-Solving
- Training And Leadership
- Bilingual
- Warehousing Processes
Timeline
Distribution Lead
Peets Coffee And Tea, & Santoro Coffee
07.2023 - Current
Warehouse Associate II
Peets Coffee And Tea, & Santoro Coffee
03.2021 - 07.2023
Style Team Member
Target
10.2019 - 03.2021
Courtesy Clerk
Safeway
01.2019 - 09.2019
High School Diploma -
Madison Park Academy
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