Joanna Quintana
Oakland Park,FL
Summary
Compassionate Financial Aid Officer with 15 years of helping students reach full potential through education. Eager to connect prospective applicants with underutilized governmental and private aid programs. Dedicated to enhancing institutions' incoming student body diversity by maximizing financial contributions for deserving students.
Detail-orientated, punctual, self motivated, bilingual, and adaptable to new environment and situations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant/ Transaction Coordinator
Safe Keep Property Management
Hollywood, FL
10.2016 - Current
- Performed background and credit checks on applicants.
- Recruited new resident through website advertising and marketing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Maintain current, accurate and compliant documentation.
- Collect Rental Income and accounts receivables.
- Unit Inspections, reporting, and rental advertisement.
Financial Aid Administrator
Merryfield School Of Pet Grooming
Fort Lauderdale, FL
07.2020 - 01.2022
- Communicated with prospective students to illustrate available financial aid opportunities. Helped prospects complete electronic FASFA.
- Processed federal financial aid verifications per guidelines. Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Monitored financial aid award notices through Campus Ivy and Freedom system. Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Accepted and processed account payments. Resolving account discrepancies and performing account reconciliations. Preparing financial reports, including projection returns on investment.
Financial Aid Administrator
The Salon Professional Academy - Melbourne
Delray Beach, FL
10.2019 - 03.2020
- Counseled students and parents about financial aid options and program details .Helped individuals complete physical and electronic paperwork such as FAFSA.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards. Complied with state and federal financial aid guidelines and regulations.
- Accepted and processed account payments.
Store Manager
Puppies And Rescues Inc
Pembroke Pine, FL
01.2018 - 09.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Under direct supervision of ownership and veterinarian administer medications.
- Surveillance and monitoring the financial performance of the store.
- Handle and resolve escalated customer complaints and issues.
Campus Director/Associate Director of Financial Aid
Beauty Schools Of America
South Beach, FL
07.2008 - 08.2016
- Ensured employee and campus compliance with all policies and procedures of the institution, state and federal rules and regulations.
- Responsible for leading and training a team of individuals that delivered and resulted in financial and academic success for the company through building productive cross-functional collaboration with departments to maximize enrollment, retention, and salon/spa procedure.
- Recruited, trained, and managed all campus team members and lead personnel.
- Responsible for resolving complaints in professional and timely manner to maintain a pleasant environment for students and staff.
- Oversaw campus operation such as student enrollment and retention efforts and to maintain school goals and overall student satisfaction and success for programs offered.
- Processed federal financial aid verifications per guidelines, Reviewed financial aid appeals, issuing secondary judgement on award packages.
Education
Associate of Science - Drug And Alcohol Abuse Counseling
Broward College
Fort Lauderdale, FLHigh School Diploma -
Miami Beach Senior High School
Miami Beach, FL06.1999
Skills
- Leadership
- Attention to Detail
- Complaint Handling
- Customer Service
- Documentation and Recordkeeping
- Cash Handling
- Client Interview
- Process Improvement
- Time Management
Certification
2016- Florida Real Estate Sale Associate Pre-License
2020-FSA Credential
2020-FAME- Freedom
2020-Accrediting Commission of Career Schools and Colleges
2020-Veterans Affairs (SCO)
Timeline
Financial Aid Administrator
Merryfield School Of Pet Grooming
07.2020 - 01.2022
Financial Aid Administrator
The Salon Professional Academy - Melbourne
10.2019 - 03.2020
Store Manager
Puppies And Rescues Inc
01.2018 - 09.2019
Assistant/ Transaction Coordinator
Safe Keep Property Management
10.2016 - Current
Campus Director/Associate Director of Financial Aid
Beauty Schools Of America
07.2008 - 08.2016
Associate of Science - Drug And Alcohol Abuse Counseling
Broward College
High School Diploma -
Miami Beach Senior High School
2016- Florida Real Estate Sale Associate Pre-License
2020-FSA Credential
2020-FAME- Freedom
2020-Accrediting Commission of Career Schools and Colleges
2020-Veterans Affairs (SCO)
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