Joanna Quiroz
Chula Vista, California,United States
Summary
Reliable Shift Leader with 12 years in retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
15
15
years of professional experience
Work History
Sales Associate/Flooring Specialist
The Home Depot Inc
02.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Operated electric ladders and powered lifts to access high storage areas, ensuring compliance with safety protocols.
- Safety operated blind and carpet cutting tools for precise measurements and installations.
- Developed a comprehensive understanding of product offerings.
Shift Leader
Dulceria Ayala
09.2012 - 12.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Nurse Assistant
General Hospital
03.2010 - 06.2012
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
Education
Bachelor (incomplete) - Nursing Practice
Universidad Iberoamericana
TijuanaSkills
- Customer Service Management
- Problem-Solving
- Positive Attitude
- Team Leadership
- Inventory management
- Operations Support
- Organizational skills
Languages
Spanish
Advanced (C1)
English
Advanced (C1)
Timeline
Sales Associate/Flooring Specialist
The Home Depot Inc
02.2024 - Current
Shift Leader
Dulceria Ayala
09.2012 - 12.2023
Nurse Assistant
General Hospital
03.2010 - 06.2012
Bachelor (incomplete) - Nursing Practice
Universidad Iberoamericana