Results-driven leader with a strong focus on enhancing customer service to improve client experiences. Skilled in facilitating meetings that boost sales performance and team outcomes. Expertise in strategic planning and collaboration within retail environments. Ready to leverage these strengths to drive innovation and teamwork in a forward-thinking organization.
Work History
Outside Garden/Flooring Customer Service Associate
1 Year 5 Months
Lowes | 10.2021 - 03.2023
Addressed customer questions about home improvement, ensuring clarity and effective problem-solving.
Developed and shared valuable insights and promotions to empower customers in their DIY endeavors.
Promoted accessible credit solutions to facilitate project affordability for DIY customers.
Executed cleaning and stocking procedures to maintain department organization and retail standards.
Developed detailed estimates and projected resource requirements for fencing and flooring installations.
Resolved customer inquiries and concerns related to products, warranties, and installation procedures.
Assistant Store Manager
1 Year 6 Months
Belle Tire | 06.2023 - 12.2024
Managed inventory control processes, optimizing stock levels and reducing waste.
Coordinated staff schedules, aligning workforce availability with peak business hours.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Developed precise estimates for mechanical components to ensure optimal vehicle performance.
Department Supervisor
1 Year 7 Months
Lowes Home Improvment | 01.2025 - Current
Supervised daily operations, ensuring compliance with safety standards and company policies.
Implemented effective scheduling practices to optimize workforce efficiency.
Streamlined inventory management processes, enhancing accuracy in stock levels.
Analyzed sales data to identify trends and improve departmental performance.
Made estimates and projected resources needed with contractors on roofing and insulation projects.
Education
Bachelors degree - Criminal Justice
University of Phoenix | Arizona City | 11-2027
High School Diploma
Tri - West High School | Lizton, IN | 01-2021
Graduated as a Junior
Skills
Project cost estimation
Inventory management
Customer service management
Cash Handling/Key Holder
Project installation estimation
Cash handling
Retail software proficiency
Customer engagement
Effective communication
Accomplishments
Supervised team of 10 staff members.
$32,580 Fence Install
7 Credit Cards signed up (from customers) in a week
Timeline
Department Supervisor
Lowes Home Improvment
01.2025 - CurrentRead More
Assistant Store Manager
Belle Tire
06.2023 - 12.2024Read More
Outside Garden/Flooring Customer Service Associate