Luis Sanchez Rojas
Riverdale Park,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Builders FirstSource
05.2021 - Current
- Kept storage areas organized, clean and secure to fully protect company assets.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Received and unpacked shipments and new equipment as directed.
- Monitored production schedule to keep proper amount of inventory on hand.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Manager
Taco Bell
04.2017 - 03.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recorded inventory sales into organization's weekly income report.
- Conducted monthly inventories of raw materials and components on work floor.
Education
Bladensburg High School
Bladensburg, MD05.2018
Skills
- Stock Allocation
- Project Cost Estimation
- Property Accounting
- Storage Arrangements
- Shipping Operations
- Shipping and Receiving
- Truck Loading and Unloading
- Material Verification
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Data Entry
Timeline
Customer Service Representative
Builders FirstSource
05.2021 - Current
Manager
Taco Bell
04.2017 - 03.2021
Bladensburg High School
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