Terrell Mourning
Houston
Summary
Empathetic One-on-One Paraprofessional known for high productivity and efficiency in task completion. Possess specialized skills in behavior management, individualized education plan (IEP) implementation, and adaptive learning techniques. Excel in communication, patience, and empathy, ensuring positive outcomes and support for students with diverse needs.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Remote Customer Service Representative
North Texas Tollway Authority
01.2024 - 02.2026
- Assisted with toll collection operations, ensuring accurate transactions for customers.
- Provided information on toll policies and procedures to enhance customer understanding.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided excellent customer support by addressing inquiries promptly via email or phone calls from current clients or potential prospects interested in services offered by the company.
Cap One Stocking 1
Walmart
06.2023 - 2024
- Supported other departments when needed by helping unload shipments or restock shelves.
- Operated forklifts to move heavy materials from one location to another within the store.
- Rotated products from backstock areas onto sales floor based on demand.
- Ensured that all safety protocols were followed when operating equipment such as forklifts.
- Unloaded trucks, unpacked boxes and took inventory of stock in warehouse area.
- Organized and stocked merchandise on store shelves, racks, cases, bins, and tables.
- Lifted materials of varied weights on regular basis.
Team Leader
Whataburger
12.2017 - 12.2022
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Developed strategies for problem solving and conflict resolution among team members.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Team Leader
Jack in the box
08.2014 - 12.2017
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Ensured compliance with all safety regulations in the workplace.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Education
Some College (No Degree) - Mass Communication Broadcasting
Sam Houston State University
Huntsville, TXHigh School Diploma -
Victory Preparatory Academy High School State Charter Sch
Commerce City, CO05.2014
Skills
- Forklift Operation
- Palletizing
- Material Handling
- Stock allocation
- Lift Equipment Operation
- Shipping and receiving
- Teamwork and Collaboration
- Heavy equipment operations
- Staff Management
- Complaint resolution
- Operations Management
- Store maintenance
- Recruitment and hiring
- Customer Engagement
- Shift Management
- Customer service
- Active listening
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
Timeline
Remote Customer Service Representative
North Texas Tollway Authority
01.2024 - 02.2026
Cap One Stocking 1
Walmart
06.2023 - 2024
Team Leader
Whataburger
12.2017 - 12.2022
Team Leader
Jack in the box
08.2014 - 12.2017
Some College (No Degree) - Mass Communication Broadcasting
Sam Houston State University
High School Diploma -
Victory Preparatory Academy High School State Charter Sch