Octavia Davis
Cleveland,OH
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at the United States Postal Service, USPS. Excelled in materials handling and fostering teamwork, achieving a significant improvement in production deadlines. Demonstrates exceptional reliability and organizational skills, ensuring efficient workflow and customer service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United States Postal Service, USPS
Cleveland, OH
03.2003 - 03.2006
- Greeted customers in person and on the phone to provide excellent customer service.
- Provided detailed product information, answered questions and offered advice on product selection.
- Processed transactions using a POS system, including cash, debit and credit card payments, checks and store credit.
- Maintained an organized and clean work space to ensure efficient operations.
- Resolved customer complaints effectively and professionally.
- Upsold products by providing customers with additional options that met their needs.
- Performed inventory audits for accuracy of stock levels in the store.
- Assisted in stocking shelves with merchandise according to company guidelines.
- Demonstrated knowledge of store layout and product locations to assist customers quickly and efficiently.
- Organized promotional displays to encourage increased sales volume.
- Prepared reports detailing daily, weekly and monthly sales figures.
- Maintained accurate records of all sales transactions.
- Received and processed client payments and updated accounts.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Flat Sorter Machine Operator
United States Postal Service, USPS
Cleveland, OH
12.1988 - 03.2006
- Processed orders quickly and efficiently while adhering to safety protocols.
- Collaborated with other sorters in order to meet daily production goals.
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Organized sorted items into designated areas for further processing or shipment.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Maintained accurate records of received and shipped items using company software systems.
- Loaded and unloaded boxes from conveyor belts onto pallets for transport purposes.
- Monitored automated sorting machines for any malfunctions or errors during operation.
- Reported any problems with machinery or supplies immediately to supervisors.
- Ensured that all safety guidelines were strictly followed at all times.
- Identified any issues regarding product labels, sizes, colors., during the sorting process.
- Followed detailed instructions from supervisors in order to complete tasks accurately.
- Cleaned work area regularly so as not to impede productivity or efficiency levels.
- Cleaned conveyor and surrounded sorting line to maintain work area.
- Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
- Inspected items while sorting to meet criteria and maintain established rate per man hour.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
- Leveraged material handling equipment to receive or transport products to storage and staging locations.
- Managed time effectively to meet or exceed sorting targets and deadlines.
- Followed company policies and procedures for waste management and sorting.
- Adapted quickly to new sorting technologies and methodologies introduced by the company.
- Performed routine maintenance on sorting equipment to prevent malfunctions.
- Communicated effectively with supervisors to report any issues or discrepancies.
- Recorded sorted items accurately for inventory tracking purposes.
- Operated sorting machinery and equipment safely and efficiently.
- Inspected items for defects and quality assurance before sorting.
- Ensured compliance with health and safety regulations during all sorting processes.
- Participated in regular training sessions to improve sorting techniques and safety practices.
- Maintained a clean and organized work area to ensure a safe working environment.
- Monitor the feed and speed of machines during the machining process.
- Unload finished products from machines onto conveyors or other transport systems.
- Comply with company policies regarding quality control procedures.
Education
High School Diploma -
John Hay High
2075 Stokes Blvd01-1976
Skills
- Production deadline management
- Materials handling and transport
- Package loading
- Stock allocation
- Workstation organization
- Items sorting
- Reliability
Certification
Ordained Minister of the Gospel
Master Degree in Christian Counseling
Accomplishments
- Award for keying/typing the most mail by 10-key data machine as a Flat Sorter Operator surpassing productivity requirements in a day operation, several times during my tenure as a Falt Sorter Machine Operator.
References
References available upon request.
Timeline
Customer Service Representative
United States Postal Service, USPS
03.2003 - 03.2006
Flat Sorter Machine Operator
United States Postal Service, USPS
12.1988 - 03.2006
High School Diploma -
John Hay High
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