Dedicated Customer Service professional with knowledge of best practices and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Einstein Bagels
08.2025 - Current
Provided exceptional customer service to an average of 100+ guests daily in a fast-paced environment, consistently receiving positive feedback.
Resolved customer complaints promptly and professionally, leveraging strong problem-solving and communication skills to ensure satisfaction and build guest loyalty.
Collaborated effectively with a team of 5+ kitchen and front-of-house staff to streamline workflows and improve service speed during peak hours.
Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Project Manager
Rosario’s Landscaping
02.2024 - 07.2025
Planned, designed, and scheduled phases for large projects.
Managed projects from procurement to commission.
Proved successful working within tight deadlines and a fast-paced environment.
Maintained open communication by presenting regular updates on project status to customers.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Sr. Contracting Specialist (1102/ GG-12) Air and Ground Division at United States Air ForceSr. Contracting Specialist (1102/ GG-12) Air and Ground Division at United States Air Force