Logan Decker
Schertz
Summary
Dedicated Customer Service professional with knowledge of best practices and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Einstein Bagels
08.2025 - Current
- Provided exceptional customer service to an average of 100+ guests daily in a fast-paced environment, consistently receiving positive feedback.
- Resolved customer complaints promptly and professionally, leveraging strong problem-solving and communication skills to ensure satisfaction and build guest loyalty.
- Collaborated effectively with a team of 5+ kitchen and front-of-house staff to streamline workflows and improve service speed during peak hours.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Project Manager
Rosario’s Landscaping
02.2024 - 07.2025
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained open communication by presenting regular updates on project status to customers.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Education
High School Diploma - General Studies
Samuel Clemens High School
Schertz, TX05-2025
Skills
- Project cost estimation
- Systems integration
- Resource management
- Project Tracking
- Verbal and written communication
- Budget development and adherence
- Logistics management
Timeline
Customer Service Representative
Einstein Bagels
08.2025 - Current
Project Manager
Rosario’s Landscaping
02.2024 - 07.2025
High School Diploma - General Studies
Samuel Clemens High School