Joanna Rayner
Levittown,NY
Summary
Motivated and personable individual bringing several years of hands-on Medical Assistant experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Pediatric Healthcare of Long Island
Woodmere, NY
11.2024 - 02.2025
- Performed patient histories, vital signs, and medical screenings.
- Monitored and recorded vital signs.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Collected and processed laboratory specimens.
- Helped maintain a clean environment throughout the facility by cleaning exam rooms between patients or restocking supplies when needed.
- Escorted patients from the waiting area into an exam room at the start of their appointment.
- Administered vaccines, injections, and other treatments as directed by physicians.
- Assisted pediatricians in conducting routine check-ups and patient assessments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Performed throat swabs and other basic diagnostic procedures.
Legal Receptionist/Legal Assistant
Attorneys Office
Woodbury, NY
06.2024 - 09.2024
- Scanned documents into the system for filing purposes.
- Responded to inquiries from current and potential clients regarding services provided by the firm.
- Ordered supplies when needed for the office operations.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Performed receptionist duties such as answering phones and taking messages.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Updated contact information for existing clients in database system.
- Filled out and sent medical record request
- Dealt with insurance matters
Sales Associate
Phountain
Bellmore, NY
02.2023 - 11.2023
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers and provided exceptional customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Medical Assistant
LI Walk-In Urgent Care
Massapequa, NY
12.2022 - 07.2023
- Prepared treatment rooms for patient examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed COVID testing
- Comforted patients who are experiencing anxiety and stress
Stylist
Banana Republic
Garden City, NY
04.2022 - 12.2022
- Increased client satisfaction by providing personalized styling advice & product recommendations
- Enhanced store sales by skillfully cross-selling & upselling products
- Collaborated with team members to create visually appealing merchandise displays, resulting in increased store traffic & sales
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Medical Assistant Intern
Nassau University Medical Center
East Meadow, NY
10.2019 - 04.2020
- Improved patient outcomes by accurately recording vital signs & communicating findings to the medical team
- Prepared examination rooms for patient visits, ensuring cleanliness & availability of necessary supplies
- Safeguard confidential patient information through strict adherence to HIPPA regulations in all communications & documentation processes
- Provided empathetic support to patients experiencing anxiety or discomfort during medical procedures, ensuring a positive experience within clinical setting
- Assisted Triaging patients in emergency room
Education
High School Diploma -
General Douglas MacArthur High School
Levittown, NY06-2020
Medical Assistant - Medical Assisting
Nassau BOCES GC Tech
Levittown, NY06-2020
Some College (No Degree) - Liberal Arts And Sciences
Nassau Community College
Garden City, NYSkills
- Bilingual (Fluent in spanish)
- Vital sign measurement
- HIPAA compliance
- Infection control
- Customer service
- Team collaboration
- Organizational skills
- Time management
- Problem solving
- Medical terminologies
- Venipuncture and phlebotomy
- Injections & vaccinations
- EKG set up and monitoring
- Specimen labeling
- Professional bedside manner
- First aid & CPR certified
- Experience with multiple electronic health records
Certification
- Medical Assistant Certification
- First Aid & CPR Certified
- BLS Certification
Languages
Spanish
Native/ Bilingual
Timeline
Medical Assistant
Pediatric Healthcare of Long Island
11.2024 - 02.2025
Legal Receptionist/Legal Assistant
Attorneys Office
06.2024 - 09.2024
Sales Associate
Phountain
02.2023 - 11.2023
Medical Assistant
LI Walk-In Urgent Care
12.2022 - 07.2023
Stylist
Banana Republic
04.2022 - 12.2022
Medical Assistant Intern
Nassau University Medical Center
10.2019 - 04.2020
High School Diploma -
General Douglas MacArthur High School
Medical Assistant - Medical Assisting
Nassau BOCES GC Tech
Some College (No Degree) - Liberal Arts And Sciences
Nassau Community College
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