Joanna Reyes
Athens,GA
Summary
Dynamic Retail Sales Coordinator with a proven track record at TJX Companies, enhancing customer satisfaction and boosting sales through innovative strategies. Skilled in customer engagement and sales team leadership, I excel in driving performance and fostering a supportive team environment. Expert in store operations and sales strategy development, achieving significant improvements in customer service and product presentation.
Overview
3
3
years of professional experience
Work History
Retail Sales Coordinator
TJX Companies
02.2024 - Current
- Enhanced customer satisfaction through attentive service and product recommendations.
- Developed innovative solutions for addressing common retail challenges such as loss prevention, employee retention, and customer engagement.
- Coordinated staff schedules to ensure optimal coverage during peak shopping hours.
- Analyzed sales data to identify opportunities for improvement in product selection and pricing strategies.
- Maintained accurate records of sales transactions and customer inquiries for future reference.
- Provided training and guidance to new employees, fostering a supportive team environment.
- Boosted sales performance by implementing effective visual merchandising strategies.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Retail Sales Associate
Carter's
08.2023 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Babysitter
Yesenia Mary Leon Rivera
07.2022 - 06.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Education
Bachelor of Science - Sociology
University of Georgia
Athens, GA12-2025
No Degree - International Business
Georgia College And State University
Milledgeville, GA05-2023
Dual Enrollment -
Georgia Southern University
Statesboro, GA05-2022
Skills
- Customer engagement
- Store operations
- Task delegation
- Product presentation
- Sales strategy development
- Customer service
- Sales team leadership
- Decision-making
- Management
- Store opening and closing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Coordinator
TJX Companies
02.2024 - Current
Retail Sales Associate
Carter's
08.2023 - 07.2024
Babysitter
Yesenia Mary Leon Rivera
07.2022 - 06.2023
Bachelor of Science - Sociology
University of Georgia
No Degree - International Business
Georgia College And State University
Dual Enrollment -
Georgia Southern University
Similar Profiles
Renee ShattuckRenee Shattuck
Merchandise Assistant at TJX CompaniesMerchandise Assistant at TJX Companies
Katia PradoKatia Prado
Customer Service Representative at Marshalls TJX CompaniesCustomer Service Representative at Marshalls TJX Companies
Brent SenftBrent Senft
Men’s Department Coordinator and Key Carrier at TJX CompaniesMen’s Department Coordinator and Key Carrier at TJX Companies