Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joanna  Rico

Joanna Rico

Greensboro,NC

Summary

A dynamic leader with a proven track record at Astro Dogs, I excel in team supervision and problem-solving, enhancing team productivity and customer satisfaction. Leveraging skills in people management and attention to detail, I've successfully mentored staff and streamlined workflows, significantly boosting efficiency and service quality standards.

Overview

4
4
years of professional experience

Work History

Team Leader

Astro Dogs
04.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.

Supervisor in Training

Astro Dogs
04.2023 - Current
  • Achieved operational excellence through consistent monitoring and evaluation of team performance.
  • Increased customer satisfaction with effective communication and timely resolution of issues.
  • Established clear expectations for team members, leading to increased accountability and better overall performance.
  • Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.

Cashier

Zaxbys Resturant
04.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cleaner

Gomez Cleaning
01.2021 - 01.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Cook

El Farito
01.2021 - 03.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

CNA -

Gtcc
Greensboro, NC

Dudley Highschool
Greensboro, NC
06.2024

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Team Supervision
  • People Management
  • Staff Training

Timeline

Team Leader

Astro Dogs
04.2023 - Current

Supervisor in Training

Astro Dogs
04.2023 - Current

Cashier

Zaxbys Resturant
04.2022 - 04.2023

Cleaner

Gomez Cleaning
01.2021 - 01.2022

Cook

El Farito
01.2021 - 03.2021

CNA -

Gtcc

Dudley Highschool
Joanna Rico