Joanna Rigsby
Ashland,KY
Summary
Results-driven Logistics Analyst with a proven track record at Republic Services, specializing in logistics optimization and problem-solving. Enhanced operational efficiency through strategic route planning and effective communication, leading to increased customer satisfaction. Skilled in transportation management and dedicated to fostering strong client relations.
Overview
23
23
years of professional experience
Work History
Logistics Analyst
Republic Services
06.2023 - Current
- Analyzed logistics operations to identify inefficiencies and propose improvements
- Collaborated with cross-functional teams to streamline routes
- Process documents to enhance operational consistency and accuracy.
- Work tracking systems for driver locations
- Worked with team members on logistics procedures for enhanced productivity.
- Handled high-volume paperwork and collaborated with administrators for accuracy
- Excellent customer service skills with customers, drivers, supervisors and management.
Head Teller/ Customer Service Representative
People’s Bank
06.2002 - 10.2012
- Improved team efficiency by streamlining communication and dispatch processes.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Increased customer satisfaction with timely deliveries through effective communication and coordination with dispatch teams.
- Accurately documented all dispatch activities for better record keeping and future reference.
Dispatch
Dependable Rolloffs
09.2014 - 06.2023
- Improved team efficiency by streamlining communication and dispatch processes.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Increased customer satisfaction with timely deliveries through effective communication and coordination with dispatch teams.
- Accurately documented all dispatch activities for better record keeping and future reference.
Education
High School Diploma -
Boyd County High School
Ashland KYSkills
- Transportation management
- Logistics optimization
- Problem-solving
- Coaching and mentoring
- Logistics analysis
- Punctual and dependable
- Scheduling coordination
- Customer service
- Client relations
Timeline
Logistics Analyst
Republic Services
06.2023 - Current
Dispatch
Dependable Rolloffs
09.2014 - 06.2023
Head Teller/ Customer Service Representative
People’s Bank
06.2002 - 10.2012
High School Diploma -
Boyd County High School