Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joanna Ritchie

Belmont,NC

Summary


Certified Dental Professional with background in dental assisting, providing exceptional patient care and chairside support. Adept at managing dental records and ensuring compliance with health regulations. Demonstrated proficiency in patient communication and assisting with complex dental procedures.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Dental Assistant

Oak Ridge Dental Arts
09.2011 - 06.2025
  • Assisted in patient preparation and management for dental procedures, ensuring comfort and safety.
  • Sterilized instruments and maintained a clean, organized workspace to comply with health regulations.
  • Aided dentists during procedures by providing necessary tools and materials efficiently.
  • Educated patients on post-procedure care and oral hygiene practices to promote better health outcomes.
  • Managed appointment scheduling and patient records using dental practice management software for streamlined operations.
  • Implemented inventory control measures to track supplies, reducing waste and ensuring availability of materials.
  • Mentored junior assistants, fostering skill development and enhancing team productivity through training sessions.
  • Collaborated with dental team to refine workflows, improving overall clinic efficiency and patient satisfaction rates.
  • Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
  • Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
  • Promoted a positive environment for patients and staff through effective communication and teamwork.
  • Increased patient retention by developing strong relationships and providing personalized care.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Expedited insurance claim processing by accurately completing required documentation in a timely manner.
  • Contributed to practice growth through exceptional patient care, leading to increased referrals from satisfied clients.
  • Enhanced office efficiency by maintaining accurate records, scheduling appointments, and managing inventory.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Scheduled and confirmed patient appointments.

Certified Dental Assistant

Oblinger Family Dentistry
01.2008 - 05.2011
  • Assisted in patient care, ensuring comfort and readiness for dental procedures.
  • Operated dental equipment, maintaining hygiene standards and compliance with safety protocols.
  • Recorded patient histories and treatment plans accurately to streamline processes.
  • Collaborated with dentists to develop personalized treatment plans for patients' needs.
  • Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
  • Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
  • Contributed to practice growth through exceptional patient care, leading to increased referrals from satisfied clients.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled and confirmed patient appointments.

Education

No Degree - Dental Assisting

Central Piedmont Community College
Charlotte, NC
07-2004

Skills

  • Patient education
  • Dental radiography
  • Scanning with Itero Element and Itero Lumina
  • Infection control proficiency
  • Patient management
  • General dentistry, including oral surgery, and endodontics
  • Dental office administration
  • Orthodontic assistance (traditional Braces and Invisalign)
  • Posting payments from insurance and patients
  • Insurance billing
  • Appointment scheduling proficiency

Certification

  • Certified Dental Assistant
  • CPR/AED Certified
  • Nitrous Oxide Certified
  • Coronal Polishing Certified
  • OSHA and HIPPAA compliancy training is up-to-date
  • Trained using ITero Element and ITero Lumina to create 3d scans for fixed restorative or removable appliances, Invisalign Records
  • Bonding Attachments when delivering Invisalign
  • Fabricating Temporary crowns and bridges

Timeline

Certified Dental Assistant

Oak Ridge Dental Arts
09.2011 - 06.2025

Certified Dental Assistant

Oblinger Family Dentistry
01.2008 - 05.2011

No Degree - Dental Assisting

Central Piedmont Community College

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