Joanna Rittenhouse
Phoenix,AZ
Summary
Senior Credentialing Operations Specialist with 9+ years of healthcare administration experience specializing in provider credentialing, compliance management, and operational support. Proven expertise in maintaining practitioner files in compliance with NCQA and HIPPA standards, supporting audits, improving workflow efficiency, and ensuring data accuracy. Highly detail-oriented professional with strong leadership, communication, and remote work capabilities.
Overview
10
10
years of professional experience
Work History
Senior Credentialing Ops Assistant
Matrix Medical Network
Phoenix, AZ
10.2016 - 09.2025
- Managed end-to-end credentialing processes for healthcare practitioner, ensuring compliance with NCQA and HIPPA standards.
- Maintained accurate and audit-ready practitioner files, reducing compliance discrepancies.
- Verified licensure, certifications, malpractice coverage, and provider documentation.
- Supported successful internal and external audits through detailed record organization.
- Improved workflow efficiency through data tracking and spreadsheet reporting.
- Coordinated communication between providers, internal departments, and external partners.
- Provided administrative oversight including scheduling, documentation preparation, and operational reporting.
Customer Service Representative
Studio Movie Grill
Scottsdale, AZ
07.2015 - 09.2016
- Assisted customers with reservations and ticketing services.
- Resolved customer concerns professionally and efficiently.
- Maintained high service standards in a fast-paced environment.
- Strengthened communication and conflict resolution skills.
Education
High School Diploma -
Skills
- Medical Credentialing
- Provider Enrollment
- NCQA Standards Compliance
- HIPPA Regulations
- CAQH Maintenance & Attestation
- DEA & Board Certification Verification
- Data Entry
- License & Certification Verification
- Audit Preparation & Support
- Microsoft Excel (Reporting & Data Tracking)
- Documentation Management
- Cross-Department Communication
Timeline
Senior Credentialing Ops Assistant - Matrix Medical Network
10.2016 - 09.2025
Customer Service Representative - Studio Movie Grill
07.2015 - 09.2016
Penn Foster Career School - High School Diploma,