Joanna Rivas
Los Angeles,CA
Summary
Freshman at East Los Angeles College pursuing an Associates in Science in Nursing. Seeking a Long term full time position In healthcare or new open opportunities. Experienced 5+ years in the medical field and 8+ years in customer service and data entry. I am a fluent English and Spanish speaker with strong teamwork skills and a proven ability to learn quickly and adapt to new challenges.
Overview
6
6
years of professional experience
Work History
DSP Delivery Driver (peak Season)
Amazon
Torrance, CA
10.2025 - 01.2026
- Navigating addresses and specific delivery instructions.
- Loading delivery trucks with outgoing packages and unloading delivery trucks with any returned or damaged packages.
- Following all M&S enterprise safety and hazardous protocols.
- Delivering approximately between 200 and 300 packages a day.
- Maintaining customer satisfaction.
Medical Receptionist
Fountain Valley Multispecialty
Fountain Valley, CA
01.2023 - 07.2023
- Verified patient insurance coverage to ensure accurate billing and eligibility.
- Managed cash handling transactions efficiently and accurately.
- Assisted upward of 100+ inbound calls and made outbound calls to coordinate patient needs.
- Checked up to 60+ patients in and out daily, ensuring all required documentation was completed.
- Utilized ICD codes for accurate patient record keeping and billing.
- Scheduled new appointments and follow up appointments, optimizing clinical workflow.
- Created and maintained new patient profiles with precision and attention to detail.
Bilingual CSR
Pharmedquest
Brea, CA
08.2019 - 07.2021
- Scheduling patient prescription pickups, ensuring timely delivery and satisfaction.
- Verified ins. coverage for prescription and patient services
- Prepared and organized new patient charts for accurate record-keeping.
- Proactively made outbound calls to patients, providing reminders and follow ups.
- Answered inbound calls promptly, addressing patient inquires with professionalism.
- Ensured high levels or patient satisfaction through attentive service and clear communication.
Education
High School Diploma -
Gilbert High School
Anaheim, CAAssociate of Science - Registered Nursing
East Los Angeles College
Monterey Park, CA05-2028
Skills
- Scheduling and appointment coordinating
- Navigating devices
- Delivery services
- Multiline phone system
- Customer service and communication
- Data entry and chart management
- Fluent English and Spanish speaker
- ICD code knowledge
- Proficient in microsoft office and office equiptment
Timeline
DSP Delivery Driver (peak Season)
Amazon
10.2025 - 01.2026
Medical Receptionist
Fountain Valley Multispecialty
01.2023 - 07.2023
Bilingual CSR
Pharmedquest
08.2019 - 07.2021
High School Diploma -
Gilbert High School
Associate of Science - Registered Nursing
East Los Angeles College