JOANNA ROMAN
Houston
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
20
20
years of professional experience
Work History
BUSINESS MANAGER
LA PRAIRIE SWITZERLAND
06.2021 - Current
- Drives retail sales by achieving/ exceeding the established daily, weekly an
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
ASSISTANT OPERATIONS MANAGER
HUGO BOSS
11.2020 - 06.2021
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Monitored key performance metrics to identify areas for improvement.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
ASSISTANT SELLING MANAGER
NEIMAN MARCUS
12.2018 - 10.2020
- Properly trained and supervised new employees on sales techniques, cash handling, and store procedures
- Identified opportunities and strategies to increase sales
- Set specific goals for store performance, customer satisfaction, and coworker development
- Improved store operations & office management by creating more efficient in-store procedures for our opening and closing teams
- Built and maintained good working relationships with customers
- Maximized promotion of events with large-scale merchandise placement including vendor assistance.
STORE MANAGER
GUESS
01.2015 - 01.2018
- Managed store operations by ensuring exceptional performance and excellent customer services
- Assisted customers in all aspects of store services including handling complaints and inquiries
- Managed over $4 Million in men and women’s apparel and accessories, with end-to-end responsibility for the high-level, as well as daily management of the store
- Trained and supervised employees to maximize sales and minimize complaints
- Recognized for turning an underperforming store into one that consistently achieves financial objectives, including sales goals (#2 in district), and shrinks reduction (1.79% to 0.20%), which led to winning numerous awards for sales and KPI performance, and being selected to attend Paul Marciano’s Annual Gala in Los Angeles
- Ensured staff is scheduled efficiently to maximize sales opportunity and make adjustments accordingly
ASSISTANT MANAGER/SALES GENERATION
MARCIANO BY GUESS
01.2012 - 01.2015
- Identified opportunities and strategies to increase sales
- Monitored the performance of the sales team
- Prepared a variety of status reports and documentation of activity, follow-up, and adherence to processes and goals
- Exceeded monthly sales goals and new customer penetration
- Store ranked #1 out of 193 store in 2012 & 2013
- Power ranked #1 sales associate by generating $290k / year and winner of Paul Marciano’s Personal Challenge Contest in 2013
CO-MANAGER / VISUAL MERCHANDISER / SALES GENERATION
JUICY COUTURE
01.2011 - 01.2012
- Analyzed the need for visual merchandising by looking through the details of each product that the company sells
- Created visual representations of existing and new products
- Provided sales staff with information and training on how to maintain promotional displays
- Drove sales through analysis and made outstanding visual merchandising changes to accommodate product sell-through, resulting in a conversion increase of +10.6% to LY
- Participated in daily/weekly walk-through with the visual manager and store manager to review any visual issues that need to be addressed
ASSISTANT STORE MANAGER
SOLSTICE
01.2004 - 01.2011
- Directed sales floor activities, ensuring excellence in customer service and resolving store level problems
- Established sales goals, managed budgets, devised sales forecasts, and consistently maximized sales and profits
- Developed new and low-performing sales associates, educating them on sales methodologies as they applied to store offerings
- Performed sales tracking and related reporting, maintaining floor stocking levels, displays and helping ensure that the store is clean and presentable to customers
- Built relationships with customers and the community to establish long-term business growth
- Provided leadership that drove total store results with specific ownership of 70% of the Luxury category
- Developed and executed short-term & long-term action plans that lead to consistent brand image, resulting in double-digit conversion and UPT of 2.5
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
Education
Bachelor’s - Marketing
Houston Community; College
2006
Associate - Business Management
Houston Community; College System
2004
Skills
- Team Management
- Executive Collaborations
- Strategy Development
- Project Leadership
- Talent Development
- Recruiting and Hiring
- KPI Setting & Attachment
- Budgeting & Forecasting
- Revenue Growth
Languages
English
Spanish
Timeline
BUSINESS MANAGER
LA PRAIRIE SWITZERLAND
06.2021 - Current
ASSISTANT OPERATIONS MANAGER
HUGO BOSS
11.2020 - 06.2021
ASSISTANT SELLING MANAGER
NEIMAN MARCUS
12.2018 - 10.2020
STORE MANAGER
GUESS
01.2015 - 01.2018
ASSISTANT MANAGER/SALES GENERATION
MARCIANO BY GUESS
01.2012 - 01.2015
CO-MANAGER / VISUAL MERCHANDISER / SALES GENERATION
JUICY COUTURE
01.2011 - 01.2012
ASSISTANT STORE MANAGER
SOLSTICE
01.2004 - 01.2011
Bachelor’s - Marketing
Houston Community; College
Associate - Business Management
Houston Community; College System
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