Adolfo Giron
Los Angeles ,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Flexible hard worker ready to learn and contribute to team success.
Overview
13
13
years of professional experience
Work History
Business Manager
Auto Vault Storage
2017.01 - Current
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Automated office operations and managed client and employee correspondence, scheduling, record tracking and data communications.
- Oversaw employee hiring, recruitment and training for multiple business locations.
- Evaluated sales and expense records to adjust policies and procedures.
- Optimized revenue streams by consistently exceeding client expectations.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
- Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Maintained all equipment in car wash and self-service areas, including vacuums, pressure washers and equipment.
- Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
- Operated cash register and processed cash, credit card and check payments.
- Inspected vehicles prior to selected service to identify any broken, missing or defective external parts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
Car Detailer
Auto Vault Storage
2014.09 - 2017.01
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Washed wide range of vehicles each day.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Identified issues affecting safety and brought up to shift supervisor for resolution.
- Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Vacuumed car interiors to remove dirt and debris.
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with applicable standards and regulations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Farmer's Market Vendor
Domenicos Foods
2011.09 - 2017.01
- Priced produce to achieve margin and sales goals while maintaining a competitive pricing profile.
- Stayed up to date on inventories, supplies and customer orders.
- Educated customers on product functionality through live demonstrations.
- Organized and loaded product shipments and boxes.
- Collaborated with team to develop effective, winning sales strategies.
Logistics Team Member
Domenicos Foods
2011.09 - 2017.01
- Oversaw delivery, packaging and shipment for material transitioning from warehouse to customer location.
- Managed accurate inventory counts in internal supply chain systems.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Relayed information between drivers and recipients, including ETA and potential delays.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Printed, picked and packed items for shipment according to tight schedules.
- Worked with vendors to obtain optimal prices and delivery schedules.
Education
High School Diploma -
Beverly Hills High School
Beverly Hills, CA06.2014
Skills
- Customer retention
- Project management
- Data collection
- Employee motivation
- Operational oversight
- Staff training
- Schedule management
- Detail orientation and accuracy
- Time management and prioritization
- Inventory monitoring
- Customer service-oriented
- Strong team contribution
- Team management
- Time management
- Leadership
- Work ethic
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Business Manager
Auto Vault Storage
2017.01 - Current
Car Detailer
Auto Vault Storage
2014.09 - 2017.01
Farmer's Market Vendor
Domenicos Foods
2011.09 - 2017.01
Logistics Team Member
Domenicos Foods
2011.09 - 2017.01
High School Diploma -
Beverly Hills High School