Dawn Grinde-Gabel
Charlottesville,VA
Summary
Results-driven business manager with 20+ years of experience in property and service operations. Skilled in documentation and reporting, budgeting, billing, and financial statements, with a proven ability to guide staff, manage vendor relationships, and support informed decision-making.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Business Manager
Absolute Plumbing
Charlottesville, Virginia
01.2008 - 12.2013
- Managed daily business operations for residential and commercial plumbing services.
- Coordinated scheduling, dispatching, and workflow to enhance efficiency between office and field teams.
- Oversaw customer billing, invoices, and payment follow-up for plumbing jobs.
- Communicated with customers to resolve service issues and scheduling changes.
- Led team of staff members, providing guidance and direction to achieve project completion on time.
- Determined customer needs and calculated payment options based on a consultative sales process.
- Collaborated and built trust within the organization and with customers, meeting or exceeding expectations.
- Compiled monthly financial statements for executive leadership team review to inform strategic decisions.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
Business Manager/Onsite Apartment Manager
Frye Properties / University Heights Apartments
Charlottesville, Virginia
01.1993 - 12.2004
- Managed daily operations for Frye Properties at University Heights Apartments.
- Coordinated leasing, renewals, and resident communications.
- Oversaw rent collection, invoicing, and account records.
- Reviewed budgets, expense reports, and financial documents.
- Scheduled maintenance requests and vendor work orders.
- Enforced property policies and lease compliance.
- Resolved resident concerns and service issues.
- Prepared reports for ownership and property management.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Collaborated and built trust within the organization and with customers, meeting or exceeding expectations.
- Maintained financial records, prepared budgets, and monitored expenditures across multiple departments to ensure fiscal responsibility.
- Developed and implemented policies and procedures that enhanced operational efficiency and streamlined workflows.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Drove high performance by developing team members.
- Prepared monthly financial statements for review by the executive leadership team.
- Implemented safety protocols throughout the workplace to protect employees from harm.
- Improved tools to enable better tracking and business analysis.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Assessed employee performance evaluations and recommended changes or improvements.
- Developed marketing plans for new products or services offered by the company.
- Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
- Provided training sessions for employees on new software systems used in business operations.
- Created comprehensive onboarding processes and activities to acclimate new hires.
- Used a variety of software packages to support sales functions.
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Addressed customer questions and concerns regarding products and services.
- Managed budgeting, forecasting, and financial analysis processes to ensure financial health.
- Oversaw daily operations across multiple departments, including sales, marketing, and HR.
- Ensured compliance with legal, regulatory, and ethical standards across the organization.
- Developed and implemented strategic business plans to achieve company objectives.
- Prepared and presented business reports and presentations to senior management and stakeholders.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managed budgets and accounts, coordinating itinerary and scheduling appointments.
- Formed and sustained strategic relationships with clients.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Facilitated effective communication with residents to address their needs and concerns. and daily operations at University Heights Apartments.
- Coordinated maintenance requests with vendors and onsite service teams.
- Processed rent payments and maintained accurate tenant records.
- Conducted move-in, move-out, and unit inspection walkthroughs.
- Resolved resident concerns with professional and timely follow-up.
- Enforced lease terms and property policies across apartment community.
- Prepared notices, reports, and leasing paperwork for Frye Properties.
- Supported occupancy goals through tours, applications, and lease signings.
- Developed marketing plans for vacant units to maximize occupancy rates.
- Provided guidance and support to staff members regarding administrative tasks related to running an apartment complex.
- Collaborated with vendors to maintain common areas and keep them looking their best at all times.
- Performed monthly inspections of the property and prepared detailed reports on findings.
- Responded to all maintenance requests, ensuring that any issues were resolved quickly and efficiently.
- Inspected vacated units upon moving out to determine damage or cleaning requirements before new tenants moved in.
- Created weekly reports summarizing rental activity, occupancy levels, delinquencies.
- Planned and executed special events to foster community engagement among residents and strengthen relationships. for current residents in order to build relationships within the community.
- Conducted regular safety checks of the premises to ensure compliance with local laws and regulations.
- Maintained accurate records of rent payments and other financial transactions related to the apartment complex.
- Reviewed invoices from vendors for accuracy prior to processing payment.
- Prepared leases and contracts for new tenants while providing customer service throughout the process.
- Assisted with budgeting by monitoring expenses related to operating costs, repairs and maintenance.
- Enforced lease agreements by addressing violations promptly when necessary.
- Ensured all tenant requests were addressed in a timely manner.
- Maintained building accounts by collecting rent and utility payments.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Maximized occupancy with strong marketing and tenant relations skills.
- Followed a strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance, and administration of various properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Prepared detailed budgets and financial reports for properties.
- Gathered and presented operational and financial data to regional manager for informed decision-making. operational and financial data to regional manager.
Education
Some College (No Degree) - Business / Computer Programs
Peidmont Community College
Charlottesville, VASkills
- Property management software
- Lease administration
- Property operations management
- Accounts receivable
- Operations management
- Documentation and reporting
- Contract review
- Supplier management
- Inventory control
- Vendor engagement
- Market development
- Team leadership
- Staff management
- Employee development
- Recruiting and hiring
- Client management
- Customer engagement
- Customer retention
- Problem solving
- Attention to detail
- Stakeholder relations
- Communication skills
- Performance evaluations
- Business administration
- Customer retention
Languages
Spanish
Limited
Certification
- CAM (Certified Apartment Manager) License
Timeline
Business Manager
Absolute Plumbing
01.2008 - 12.2013
Business Manager/Onsite Apartment Manager
Frye Properties / University Heights Apartments
01.1993 - 12.2004
Some College (No Degree) - Business / Computer Programs
Peidmont Community College