Joanna Rose Navarro
Silverdale,Wa
Summary
I am a military spouse with 7+ years working in customer service industry and currently a Registered medical assistant in a Podiatry clinic. Team builder who is acutely attentive to details and patient’s needs. Instrumental in providing effective solutions that produce immediate impact and contribute to the establishment's long term success
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Kitsap Podiatry
Silverdale, WA
06.2025 - Current
- Patient Care & Clinical Support:Take medical histories, vital signs (blood pressure, heart rate).
Prepare exam rooms, sterilize instruments, and maintain equipment.
Assist podiatrists during exams and procedures (minor surgery, casting, wound care).
Perform basic treatments like nail care, dressing changes, and applying topical meds.
Educate patients on foot care and post-treatment instructions.
Conduct basic diagnostic tests (e.g., pulse checks). - Administrative Duties:Schedule appointments and manage patient flow.
Update patient files and maintain electronic health records (EMR).
Handle phone calls and manage questions and schedules. - Order and stock supplies.
Shift Leader
Happy Teriyaki
Bremerton, Wa
11.2022 - 06.2025
- Provide direction and feedback to workers during shifts
- Schedule employee shifts and assign duties
- Manage time-off requests and handle last-minute absences
- Train and coach new employees
- Inspect equipment and communicate the need for repairs or replacements to management
- Calculating tips report every pay check
- Ensure health and safety standards are followed
- Address customer and employee complaints
- Resolve conflicts between workers
- Foster and maintain a positive work environment
- Handling cash and credit card transactions, processing returns and exchanges, and balancing the cash drawer at the end of the shift
Graphic Designer
T-mania
Virginia Beach, Va
07.2020 - 10.2022
- Responsible for designing t-shirts and clothing related to fashion, screen printing, apparel and branding.
- Creating all over prints, placement prints and graphics for a variety of garments.
- Creating mockups on design software, work on apparel and logo designs, assist with brand identity, and communicate with the client to understand their vision.
- Answering phone inquiries and handling cash and credit card transactions.
Server/cashier
Mangoholic Smoothie
Virginia Beach, Va
05.2021 - 10.2021
- Handling cash and credit card transactions, processing returns and exchanges, and balancing the cash drawer at the end of the shift.
- Taking orders, delivering food and drinks, making smoothies orders and collecting payments.
- Greeting customers, answering questions, and providing a good customer experience.
- Maintaining cleanliness, upselling, and assisting/helping co workers if its in need
Host, Server, Food Runner, Room Dining
Alexandrian Hotel (Marriott)
Alexandria, Va
12.2017 - 12.2018
- Delivering exceptional, fast and friendly customer service.
- Answering questions about menu selections and made recommendations when requested.
- Taking orders from customers and bring food and drinks to their tables.
- Ensures that food and drinks are delivered to customers in a timely manner.
- Responsible for keeping reservations organized, whether they use an online system or a book. They may also run reservations on Open Table.
- Maintaining cleanliness, upselling, and assisting kitchen staff and coworkers if needed.
- Handling cash and credit card transactions, processing returns and exchanges
Housekeeping
Hilton Hotel
Virginia Beach, Va
03.2016 - 06.2016
- Following daily schedule of cleaning activities including sweeping, mopping, dusting and polishing
- Ensuring all rooms are cleaned and inspected prior to guest check-in
- Checking fixtures and appliances and reporting any malfunction to the maintenance team
- Stocking room supplies including minibar contents, beauty products and coffee/tea area supplies
Education
Bachelor Of Science - Hotel And Tourism Management
University Of The Assumption
04.2017
Certification
Hippa certified, bloodborne pathogens certified
Timeline
Registered Medical Assistant
Kitsap Podiatry
06.2025 - Current
Shift Leader
Happy Teriyaki
11.2022 - 06.2025
Server/cashier
Mangoholic Smoothie
05.2021 - 10.2021
Graphic Designer
T-mania
07.2020 - 10.2022
Host, Server, Food Runner, Room Dining
Alexandrian Hotel (Marriott)
12.2017 - 12.2018
Housekeeping
Hilton Hotel
03.2016 - 06.2016
Bachelor Of Science - Hotel And Tourism Management
University Of The Assumption