Joanna Stallard

• Prepared and dispensed medications accurately for patient needs.
• Managed inventory levels and restocked pharmacy supplies to ensure availability of essential medications.
• Communicated effectively with patients regarding medication instructions and safety information.
• Ensured compliance with pharmacy regulations and safety protocols consistently.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
• Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
• Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
• Collaborated with insurance companies to process claims and resolve issues, facilitating timely reimbursement.
• Established and updated patient profiles, medications and insurance details.

~ Job Description: Certified Pharmacy Technician with experience supporting pharmacists in fast-paced retail and clinical environments. Skilled in prescription fulfillment, insurance claims processing, medication inventory control, and delivering accurate, patient-focused service while maintaining compliance with state and federal regulations.

Certified Pharmacy Technician:
Certification Number: #E4T6Y4T6
Issued: 2024 | Expires: 2028
Registered Pharmacy Technician: Florida Board of Pharmacy
License Number: RPT 123922
Active through: 2026
Immunization Administration Certification: American Pharmacists Association
Completed: 2028
CPR/BLS Certified Certification:

American Heart Association
Valid through: 2028

• Working at a grocery store gave me valuable experience in customer service, teamwork, and daily store operations. Over time, I had the opportunity to learn about each department, including produce, dairy, frozen foods, bakery, deli, and cashiering. I became familiar with stocking shelves, rotating inventory, assisting customers, and maintaining cleanliness and organization throughout the store. Learning how each department worked together helped me develop strong communication and problem-solving skills while gaining a better understanding of retail operations and customer satisfaction.
• Assisted customers in locating products and answering questions, enhancing customer satisfaction through friendly and professional service.
• Cultivated strong communication, multitasking, and customer service skills to effectively address diverse customer needs.
• Acquired knowledge of daily operations and responsibilities across multiple store departments, contributing to overall team efficiency.
• Stocked shelves and organized merchandise to maintain a clean and fully supplied sales floor.
• Rotated inventory and checked expiration dates to ensure product freshness and quality.
• Supported produce, dairy, frozen foods, bakery, and deli departments as needed.
• Operated cash registers and handled transactions accurately and efficiently.
• Maintained cleanliness and safety standards throughout the store.
• Worked collaboratively with team members and management to complete daily tasks.
• Adapted quickly to different responsibilities in a fast-paced retail environment.

• Supervised daily barista operations and managed shift schedules.
• Supervised daily store operations and ensured smooth workflow during high-volume shifts
• Led and supported team members by delegating tasks and maintaining productivity
• Provided excellent customer service while resolving customer concerns professionally
• Trained new employees on company procedures, beverage preparation, and customer interaction
• Trained new baristas on beverage preparation and customer service techniques.
• Managed cash handling, register balancing, and safe deposit procedures accurately
• Prepared beverages and food items efficiently while maintaining quality standards
• Encouraged teamwork and created a positive, fast-paced work environment
• Supported store management in meeting sales, labor, and customer satisfaction goals
• Collaborated with management to implement new promotional items effectively.
• Led team meetings to discuss performance, goals, and best practices.
• Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
• Ensured compliance with health and safety standards during shifts.