Joanna Stemen
Chicago,IL
Summary
Current stay at home mom who has worked diligently to ensure the success of her children. I have raised three young women who are above average in their studies and have been successful in their chosen sport and extracurricular activities. I have been coach for multiple sports, Girl Scout leader, school board member, parent club member, as well as PE teacher for their grammar school. I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. I bring positive attitude and commitment to continuous learning and growth. I am a dependable candidate successful at managing multiple priorities with a positive attitude. I also have a willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
PE Teacher
Our Lady Of The Ridge School
08.2017 - 05.2018
- Managed and maintained school equipment and facility grounds.
- Enhanced students'' understanding of healthy lifestyle choices through the integration of nutrition education in lesson plans.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Managed extracurricular athletic programs successfully, coaching various sports teams and coordinating tournaments.
Banking Associate Supervisor
Founders Bank
09.2001 - 08.2008
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Fostered strong client relationships, providing personalized service and maintaining open communication channels.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Balanced teller drawers and ATM cash.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Customer Service Representative
Founders Bank
04.1999 - 10.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Proof Operator
Founders Bank
04.1998 - 10.1999
- Provided support for other departments as needed, demonstrating flexibility and adaptability within a fast-paced work setting.
- Streamlined workflow processes to increase productivity and maintain high-quality output.
- Handled large volumes of financial transactions, consistently exceeding performance expectations.
- Compiled reports of item totals for each individual branch of the bank.
Banking Associate
Founders Bank
06.1997 - 10.1998
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Fostered strong client relationships, providing personalized service and maintaining open communication channels.
- Implemented effective cash handling policies that minimized discrepancies between recorded transactions and actual balances held at the end of each business day.
- Participated in ongoing professional development initiatives, keeping abreast of industry trends and regulatory requirements that impact banking operations.
- Balanced teller drawers and ATM cash.
- Educated customers on features and benefits of banking products and services.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Received loan and utility payments, sending funds to correct destinations.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Bachelor Of Science - Biology
St Xavier University
Chicago, IL05.2009
Associates Of Science - Biology
Moraine Valley Community College
Palos Hills, IL05.1999
High School Diploma -
Mother McAuley Liberal Arts High School
Chicago, IL06.1997
Skills
- Relationship Building
- Fitness assessment
- Injury Prevention
- Improvement plans
- Exercises knowledge
- Student Motivation
- Group Instruction
- Safety Instruction
- Lesson Planning
- Classroom Management
- Creative Thinking
- Athletic coaching
- Coaching experience
- Enforcing Rules and Expectations
- Equipment management
- Grading and Reporting
- Time Management
- Multitasking Abilities
- Reliability
- Organizational Skills
- Excellent Communication
- Faculty Collaboration and Support
- Professionalism
Timeline
PE Teacher
Our Lady Of The Ridge School
08.2017 - 05.2018
Banking Associate Supervisor
Founders Bank
09.2001 - 08.2008
Customer Service Representative
Founders Bank
04.1999 - 10.2001
Proof Operator
Founders Bank
04.1998 - 10.1999
Banking Associate
Founders Bank
06.1997 - 10.1998
Bachelor Of Science - Biology
St Xavier University
Associates Of Science - Biology
Moraine Valley Community College
High School Diploma -
Mother McAuley Liberal Arts High School
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