Joanna Stemen
Chicago,IL
Summary
Current stay at home mom who has worked diligently to ensure the success of her children. I have raised three young women who are above average in their studies and have been successful in their chosen sport and extracurricular activities. I have been coach for multiple sports, Girl Scout leader, school board member, parent club member, as well as PE teacher for their grammar school. I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. I bring positive attitude and commitment to continuous learning and growth. I am a dependable candidate successful at managing multiple priorities with a positive attitude. I also have a willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
PE Teacher
Our Lady Of The Ridge School
Chicago Ridge, IL
08.2017 - 05.2018
- Managed and maintained school equipment and facility grounds.
- Enhanced students'' understanding of healthy lifestyle choices through the integration of nutrition education in lesson plans.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Managed extracurricular athletic programs successfully, coaching various sports teams and coordinating tournaments.
Banking Associate Supervisor
Founders Bank
Chicago, IL
09.2001 - 08.2008
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Fostered strong client relationships, providing personalized service and maintaining open communication channels.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Balanced teller drawers and ATM cash.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Customer Service Representative
Founders Bank
Worth, IL
04.1999 - 10.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Proof Operator
Founders Bank
Worth, IL
04.1998 - 10.1999
- Provided support for other departments as needed, demonstrating flexibility and adaptability within a fast-paced work setting.
- Streamlined workflow processes to increase productivity and maintain high-quality output.
- Handled large volumes of financial transactions, consistently exceeding performance expectations.
- Compiled reports of item totals for each individual branch of the bank.
Banking Associate
Founders Bank
Chicago, IL
06.1997 - 10.1998
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Fostered strong client relationships, providing personalized service and maintaining open communication channels.
- Implemented effective cash handling policies that minimized discrepancies between recorded transactions and actual balances held at the end of each business day.
- Participated in ongoing professional development initiatives, keeping abreast of industry trends and regulatory requirements that impact banking operations.
- Balanced teller drawers and ATM cash.
- Educated customers on features and benefits of banking products and services.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Received loan and utility payments, sending funds to correct destinations.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Bachelor Of Science - Biology
St Xavier University
Chicago, IL05.2009
Associates Of Science - Biology
Moraine Valley Community College
Palos Hills, IL05.1999
High School Diploma -
Mother McAuley Liberal Arts High School
Chicago, IL06.1997
Skills
- Relationship Building
- Fitness assessment
- Injury Prevention
- Improvement plans
- Exercises knowledge
- Student Motivation
- Group Instruction
- Safety Instruction
- Lesson Planning
- Classroom Management
- Creative Thinking
- Athletic coaching
- Coaching experience
- Enforcing Rules and Expectations
- Equipment management
- Grading and Reporting
- Time Management
- Multitasking Abilities
- Reliability
- Organizational Skills
- Excellent Communication
- Faculty Collaboration and Support
- Professionalism
Timeline
PE Teacher
Our Lady Of The Ridge School
08.2017 - 05.2018
Banking Associate Supervisor
Founders Bank
09.2001 - 08.2008
Customer Service Representative
Founders Bank
04.1999 - 10.2001
Proof Operator
Founders Bank
04.1998 - 10.1999
Banking Associate
Founders Bank
06.1997 - 10.1998
Bachelor Of Science - Biology
St Xavier University
Associates Of Science - Biology
Moraine Valley Community College
High School Diploma -
Mother McAuley Liberal Arts High School