Ana Lynch
Young,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
27
27
years of professional experience
1
1
Certification
Work History
PE Teacher
Young Public School
08.2023 - 11.2023
- Managed and maintained school equipment and facility grounds.
- Enhanced students'' understanding of healthy lifestyle choices through the integration of nutrition education in lesson plans.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Managed extracurricular athletic programs successfully, coaching various sports teams and coordinating tournaments.
- Improved students'' physical abilities through the implementation of age-appropriate motor skill development programs.
- Increased student participation by incorporating physical fitness activities and team-building exercises.
- Reinforced safety procedures during physical activities, ensuring a secure environment for all participants.
- Revitalized existing PE program through the introduction of new sports, games, and equipment that catered to varying interests among students.
- Led exercises and physical activities to engage students and develop physical skills.
Customer Service Representative
Uhaul Moving And Storage
10.2016 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Assistant Coach
Young Public School
08.2015 - 11.2015
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
Medical Records Technician
Payson Regional Medical Center
06.2012 - 11.2012
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
- Kept accurate log of requests for medical information and records.
- Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals to ensure accurate recordkeeping practices were upheld consistently across all departments.
- Ensured timely processing of medical records requests by efficiently coordinating with healthcare providers, insurance companies, and legal representatives.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Facilitated smooth transitions between care providers by promptly transferring medical records upon request.
- Maintained patient records in compliance with security regulations.
- Participated in regular staff meetings to discuss best practices and share insights with colleagues, contributing to an overall improvement in departmental performance.
- Improved patient data accuracy by meticulously reviewing and updating medical records.
- Provided exceptional customer service when responding to inquiries from patients or their representatives regarding access to personal health information.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Member Service Representative 4
Wright Patt Credit Union
04.2008 - 10.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Educated and engaged customers with new bank products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Junior Travel Consultant
Let's Talk Travel
04.2007 - 04.2008
- Developed strong relationships with clients, leading to repeat business and referrals.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Generated new sales leads through proactive networking outreach leveraging social media online presence industry connections.
- Assisted senior consultants in designing custom vacation packages tailored to individual client preferences.
- Enhanced customer loyalty through exceptional communication and follow-up on travel inquiries.
- Ensured timely payment processing for all bookings according to company policies.
- Managed detailed record keeping of all transactions including invoices receipts credit memos refunds adjustments ensuring accuracy audit readiness.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Updated and maintained customer databases to increase customer retention.
Public Relations
Auckland's International Airport
08.2001 - 03.2004
- Provided guidance to junior staff members on best practices in public relations and communications strategies.
- Enhanced client reputation through targeted public relations initiatives and media outreach.
- Coordinated public relations efforts to enhance the company''s reputation within international markets.
- Enhanced public relations strategies by developing and implementing comprehensive communication plans.
- Managed public relations efforts that secured positive press coverage for the company''s products and services.
- Conducted research on industry trends to inform public relations strategies and tactics.
- Measured public relations success with detailed analytics reports, allowing for data-driven decision making.
- Improved program visibility through targeted marketing campaigns and public relations efforts.
Shift Manager
McDonald's
06.1999 - 01.2001
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Crew Member
McDonald's
04.1997 - 06.1999
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
Associate of Arts - Travel And Tourism
Tricia's Academy of Learning
Auckland, New Zealand05.2001
High School Diploma -
Aorere College
Auckland, New Zealand06.1997
Skills
- Relationship Building
- Fitness assessment
- Injury Prevention
- Improvement plans
- Problem-solving skills
- Verbal and written communication
- Health Promotion
- Instructional Strategies
- Student Motivation
- Progress Tracking
- Lesson Planning
- Classroom Management
- Decision-Making
- Coaching experience
- Enforcing Rules and Expectations
- Goals and Objectives
- Inventory Management
- Facility Management
- Lesson Plan Development
- Refereeing and Coaching
- Grading and Reporting
- Compliance
- Microsoft Office
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Positive Reinforcement
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Interpersonal Communication
- Professionalism
- Continuous Improvement
Certification
- Travel and Tourism - 2001
- IAATA
Volleyball, Hiking, Dancing
I love to play Volleyball, go on hikes and dance whenever I hear music!
Languages
English
Full Professional
Tonga
Native or Bilingual
Timeline
PE Teacher
Young Public School
08.2023 - 11.2023
Customer Service Representative
Uhaul Moving And Storage
10.2016 - 10.2017
Assistant Coach
Young Public School
08.2015 - 11.2015
Medical Records Technician
Payson Regional Medical Center
06.2012 - 11.2012
Member Service Representative 4
Wright Patt Credit Union
04.2008 - 10.2011
Junior Travel Consultant
Let's Talk Travel
04.2007 - 04.2008
Public Relations
Auckland's International Airport
08.2001 - 03.2004
Shift Manager
McDonald's
06.1999 - 01.2001
Crew Member
McDonald's
04.1997 - 06.1999
Associate of Arts - Travel And Tourism
Tricia's Academy of Learning
High School Diploma -
Aorere College
- Travel and Tourism - 2001
- IAATA
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