Joanna Suarez
Oxnard
Summary
Motivated individual seeking a position as a recruiter that will allow me to utilize my skills and experience to provide service and support to your company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager
PeopleReady, Inc
04.2021 - Current
- Execute branch sales strategy by sourcing and qualifying new leads, developing workforce solutions, and pricing to close orders.
- Manage and grow existing customer accounts by closing additional upsell and cross sell opportunities.
- Oversee recruiting efforts to ensure that we have a qualified pool of talent to meet customer demand.
- Strategically manage branch P&L.
- Negotiate and diffuse conflict.
- Hire, manage, train, and coach team of staff and associates.
- Oversee day to day operations of the branch and assist as needed.
- Ensure workers are appropriately dispatched to job sites, customer orders are serviced.
- Manage workers compensation claims.
- Conduct site visits to create a culture of safety and proactively take action to contribute to a safer workplace.
- Make sure all payroll is processed in a timely manner.
- Managed daily operations to ensure efficient branch performance.
- Oversaw recruitment processes to attract qualified candidates for staffing needs.
- Developed strong client relationships to foster ongoing business partnerships.
- Implemented safety protocols to maintain a secure work environment.
- Led staff training sessions to enhance team skills and knowledge.
- Coordinated scheduling to optimize workforce allocation and meet demand.
- Analyzed market trends to identify new business opportunities for growth.
- Facilitated communication between branches to promote best practices and collaboration.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Established and built customer relationships through targeted outreach and initiatives.
- Supported outside sales force in servicing and obtaining new business.
- Participated in community events to promote brand awareness.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Hospitality Lead Kitchen Crew Member
Lighthouse for Women and Children
01.2020 - 03.2021
- Maintained a fully stocked kitchen inventory.
- Planned menu with crew members using the food resources at hand.
- Assisted crew members with guidance and teaching and edification in all areas of the kitchen workflow.
- Assisted with the organization of food donations and food shares.
- Cooked lunch and dinner for the Life Recovery Program and shelter working as a team with other kitchen members.
Administrative Assistant
New Era Body Shop, Inc.
04.2017 - 11.2018
- Educated and walked the customer through the process on how to file a claim with an insurance company.
- Entered the customer and vehicle into the system and created a physical file.
- Completed an intake questionnaire and Power of Attorney form with customer.
- E-mailed and called the insurance adjusters and/or appraisers for vehicle inspections, supplemental needs, and paperwork.
- Made rental reservations for customers with Enterprise.
- Collected all payments for repairs from customer and insurance companies (in the form of check, cash, debit/credit).
- Revised all vehicle files thoroughly to ensure file can be turned in to the manager for closing.
Childcare Provider
Private Residence
03.2014 - 03.2017
- Coordinated outdoor activities and recreational events to promote interest in physical fitness.
- Performed light housekeeping duties such as sweeping, vacuuming, and wiping counters.
- Prepared nutritious meals and snacks to teach healthy eating habits by providing fruits and vegetables.
- Read to children daily to engage and encourage imagination and creativity.
Receptionist
Berry Pack, Inc.
07.2012 - 02.2013
- Created the ticket of purchase for box pallets.
- Scanned the pallets and confirmed the box sizes.
- Entered all ticket data into Excel spreadsheet and company’s system.
- Filed all invoices, tickets, BOL’s.
- Created job descriptions, forms/documents as requested by management.
Administrative Assistant
United Staffing Associates
Oxnard
01.2010 - 07.2012
- Revised and signed off on new hire forms for approximately 40-100 applicants per week.
- Entered daily applications into HRIS and ensured accuracy of candidate’s personal information for payroll, insurance, and recruiting purposes.
- Recruited for packers, quality control, sorters, and forklift drivers.
- Processed applications.
- Responded to and recorded all calls and email messages in HRIS system.
- Relieved management of administrative details; gathered, compiled, and reported information.
- Verified that all applicants obtained urinalysis and background screening results.
- Oxnard, CA
Quality Assurance Analyst
Mission Produce, Inc.
08.2007 - 07.2009
- Received and filed SOP logs from Quality Assurance Technicians and entered the data in Excel spreadsheets.
- Created presentations on PowerPoint to train employees on GMPs and SOPs regulations and guidelines.
- Inspected produce before being shipped out; lot number and quantity being released.
- Inspected produce as it was being unloaded at the docks for temperatures, quantity, lots, stages, and diseases.
- Conducted a detailed monthly GMP inspection of the facility, trailers, and trucks.
- Reported activities of warehouse production to upper management and sales department.
- Created a report that included all available inventories in the facility and inspected coolers appearing on report.
- Updated all pallet’s stage level in the company’s system (AS400) and in an excel spreadsheet; then e-mailed the spreadsheets and graphs to sales and all other management.
- Maintained produce growers certifications in binders and electronically and requested new certificates when expired.
Education
High School Diploma -
Pacifica High School
Oxnard, CABusiness Management
ITT Technical Institute
Oxnard, CASkills
- Customer service
- Multi-phone system
- Bilingual
- Communication skills
- Operating office machinery
- Multi-tasking
- Prioritization
- Staff recruitment
- Customer account management
- P&L management
- Branch operations oversight
- Workforce scheduling
- Conflict resolution
Certification
- OSHA 10 - General Industry
Timeline
Branch Manager
PeopleReady, Inc
04.2021 - Current
Hospitality Lead Kitchen Crew Member
Lighthouse for Women and Children
01.2020 - 03.2021
Administrative Assistant
New Era Body Shop, Inc.
04.2017 - 11.2018
Childcare Provider
Private Residence
03.2014 - 03.2017
Receptionist
Berry Pack, Inc.
07.2012 - 02.2013
Administrative Assistant
United Staffing Associates
01.2010 - 07.2012
Quality Assurance Analyst
Mission Produce, Inc.
08.2007 - 07.2009
Business Management
ITT Technical Institute
High School Diploma -
Pacifica High School