Joanna Taladua
Administrative Assistant
Walnut Creek,CA
Summary
Dedicated administrative professional with over 8 years of experience in the medical and automotive industry. Experience in various administrative tasks, scheduling, data entry, and medical billing. Experience in Sales and customer service in the medical industry. Fluent in English and Tagalog (Filipino) language.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Optometric Assistant & Optician
Looking Glass Optometry
Pleasant hill, CA
01.2023 - Current
- Processed spectacle lenses and contact lenses orders
- Prepared patients for vision examinations, such as administering eye drops and seating patients at eye-testing machines
- Performing administrative duties, such as keeping records, scheduling appointments, filing insurance claims, performing bookkeeping, and managing inventory.
- Greeting customers, answering questions, and obtaining preliminary patient histories.
- Obtained extensive customer service experience and professional communication skills via pre-testing patients
- Assisting with vision examinations, such as performing depth and color perception tests and taking visual acuity measurements.
- Working with patients in vision therapy, and educating patients on the proper eye and contact lens care.
- Keeping records and inventory, and taking notes during examinations.
- Adjusting and repairing frames, and modifying contact lenses.
Optometric Assistant & Optician
Capitol Eye Care Center
Fremont, CA
06.2020 - 01.2023
- Greeted customers, answering questions, and obtaining preliminary patient histories
- Performed administrative duties, such as keeping records, scheduling appointments, filing insurance claims, performing bookkeeping, and managing inventory
- Prepared patients for vision examinations, such as administering eye drops and seating patients at eye-testing machines
- Managed product inventories
- Organized patients charts with attention to details
- Assists with vision examinations, such as performing depth and color perception tests and taking visual acuity measurements
- Assists customers with frame selections
- Working with patients in vision therapy, and educating patients on the proper eye and contact lens care
- Adjusting and repairing frames, and modifying contact lenses
- Obtained extensive customer service experience and professional communication skills via pre-testing patients
- Communicated with insurance companies to request information regarding patient eligibility, deductibles, and prior authorizations
Front Desk Receptionist/Admin Assistant
D Baby View
Fremont, CA
02.2020 - 04.2020
- Provided extra care and support for expecting mothers
- Greeted on-boarded families with friendly manner
- Gathered expense information and compiled accurate reports with documentation on a regular basis.
- Assisted Sonographers with client preparation
- Supervised 6 front office workers with training, scheduling, policies, procedures, and customer service.
- Set appointments through follow-up calls, texts, and emails
- Managed and placed supply inventory orders
- Organized all employee files, client forms, payments, and receipts.
- Maintained a high level of confidentiality in all employee relations and documentation.
- Receive letters, packages and send them to appropriate destination
Administrative Assistant |Assistant Manager
Car Care
San Francisco, CA
07.2014 - 02.2020
- QuickBooks data entry and payroll processing for a staff of 17 employees
- Operated cash register and performed bank deposits
- Managed large number of incoming and outgoing calls
- Greeted all B2B and B2C customers in a professional and courteous manner
- Communicated closely with the Head of Operations regarding the needs, concerns, or issues in the office.
- Opened, processed, and distributed all incoming mail
- Maintained a clean reception area, including lounge and associated areas
- Organized all employee files, work orders, receipts, and invoices
- Marketed to customers using digital and paper campaigns to increase sales
- Created and updated spreadsheets and presentations for weekly, monthly and quarterly updates to upper management.
- Arranging meetings, appointments, and executive travel
- Managed office supply, vendor, and inventory orders
Education
Associate of Science Degree - Business Administration
Ohlone College
01.2016 - 01.2020
Skills
MS Office SuiteNavex CRMGoDaddy Email ManagementEyefinity/Eyemed InsuranceGoogle SuiteTrelloSquare TeamBamboo CRMMedicare InsuranceHomebaseQuickBooksBasecampCrystal PMBilingual/TagalogMedi-Cal Insurance
Medical office administration
Monitoring patient progress
Patient Scheduling
Payment collection
Medical Records Management
Problem-Solving
Cultural Awareness
Active Listening
Attention to Detail
Timeline
Optometric Assistant & Optician
Looking Glass Optometry
01.2023 - Current
Optometric Assistant & Optician
Capitol Eye Care Center
06.2020 - 01.2023
Front Desk Receptionist/Admin Assistant
D Baby View
02.2020 - 04.2020
Associate of Science Degree - Business Administration
Ohlone College
01.2016 - 01.2020
Administrative Assistant |Assistant Manager
Car Care
07.2014 - 02.2020