JOANNA THEODORAKIS
Hampton,GA
Summary
A successfully driven individual with extensive experience in customer service, seeking a rewarding position to enhance my professional growth and excel within a team.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
20
20
years of professional experience
Work History
Server~Togo~Hostess
Longhorn Steak House
09.2023 - 04.2025
- My primary job was server but helped in all areas
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server~Cashier~Hostess
Angelos Greek & Italian Restaurant
05.2022 - 07.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Lead Shift~Server
TGIFRIDAY'S on CONCOURSE B ATL AIRPORT
05.2018 - 03.2020
- Shift lead within one-month time for my superb performance
- Opening server 5am ~ Inventory list for our daily needs.
- Overlooking the servers’ side work and their performances.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server~Bartender
Jekyll Island Seafood Company
04.2014 - 05.2018
- Responsible for all opening and closing procedures, cash handling, inventory list.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maximized table turnover rate by managing reservations and seating arrangements.
Lead Bartender~Server
Mimi’s Cafe
01.2012 - 01.2014
- Responsible for maintaining extensive knowledge of food, drink and dessert menu.
- Trained and supervised new staff ~ bartenders and servers.
Lead Bartender~Server
Cheeseburger of Key West
01.2005 - 01.2011
- Responsible for Daily Operations of food and Beverage service
- Mixology & Creativity in beverage sales.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Associate of Applied Science - LEGAL STUDIES
Briarwood College
Southington, Connecticut05-1985
High School -
Pomperaug High School
Southbury, Connecticut06-1983
Skills
- 20 years in managing restaurants
- Extensive ability to work in demanding high-volume and fast-paced environment
- Excellent personal communication skills ~ Adaptability and tolerance to stressful situations
- Knowledge of English ~ Greek ~ Spanish Languages
- Superb leadership, multi-tasking, and organizational skills
- Exceptional customer service
- Strong work ethic
- Cash handling
- Professional appearance
- Safe food handling
Section name
[Type here]
Timeline
Server~Togo~Hostess
Longhorn Steak House
09.2023 - 04.2025
Server~Cashier~Hostess
Angelos Greek & Italian Restaurant
05.2022 - 07.2023
Lead Shift~Server
TGIFRIDAY'S on CONCOURSE B ATL AIRPORT
05.2018 - 03.2020
Server~Bartender
Jekyll Island Seafood Company
04.2014 - 05.2018
Lead Bartender~Server
Mimi’s Cafe
01.2012 - 01.2014
Lead Bartender~Server
Cheeseburger of Key West
01.2005 - 01.2011
Associate of Applied Science - LEGAL STUDIES
Briarwood College
High School -
Pomperaug High School
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