Joanna Thibodeaux
Escondido,CA
Summary
Dynamic Service Experience Manager at Nordstrom Rack with a proven track record in enhancing customer satisfaction through data-driven decision making and effective problem-solving. Skilled in fostering teamwork and collaboration, I successfully implemented targeted solutions that boosted client loyalty and repeat business, while mentoring staff to achieve performance excellence.
Overview
10
10
years of professional experience
Work History
Service Experience Manager
Nordstrom Rack
07.2022 - Current
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Established clear communication channels between departments, fostering collaboration and joint problem-solving efforts.
- Facilitated regular team meetings to review progress, exchange ideas, and align objectives for optimal performance outcomes.
- Identified areas for improvement in the customer journey, implementing targeted solutions for increased satisfaction levels.
- Evaluated employee performance and provided feedback, leading to significant improvements in efficiency and productivity.
Assistant Store Manager
Chicos FAS
Bloomington, MN
07.2018 - 04.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
Chicos FAS
Duluth, MN
09.2015 - 07.2018
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Grossmont High School
La Mesa, CASkills
- Data-driven decision making
- Sales support
- Performance metrics analysis
- Empathy and active listening
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Reliability
Timeline
Service Experience Manager
Nordstrom Rack
07.2022 - Current
Assistant Store Manager
Chicos FAS
07.2018 - 04.2020
Assistant Store Manager
Chicos FAS
09.2015 - 07.2018
Grossmont High School