Joanna Thoesen Holder
POWDER SPRINGS,GA
Summary
Corporate travel professional with 30 years of comprehensive experience in managing travel arrangements for business clients. Strong focus on team collaboration and delivering results. Skilled in itinerary planning, client communication, and problem-solving. Reliable and adaptable to changing needs, ensuring seamless travel experiences and client satisfaction.
Overview
15
15
years of professional experience
Work History
Corporate Travel Consultant
ALTOUR
11.2009 - Current
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of ticketing rules and procedures.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Booked tickets for air, rail, and ground transportation.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
Education
Travel School Completed
Marietta Travel School
Marietta, GA01-1992
High School Diploma -
McEachern High School
Powder Springs, GA05-1991
Skills
- International and domestic travel
- Decision-making
- Verbal and written communication
- Adaptability and flexibility
- Multitasking
- Teamwork and collaboration
- Exceptional customer service
- Reliability
- Airline reservation systems proficiency
Timeline
Corporate Travel Consultant
ALTOUR
11.2009 - Current
Travel School Completed
Marietta Travel School
High School Diploma -
McEachern High School
Similar Profiles
Tade HowiesonTade Howieson
Operations Manager at ALTOUROperations Manager at ALTOUR
Jennifer SmithJennifer Smith
Supervisor-Ticketing Support at AltourSupervisor-Ticketing Support at Altour
Keissha HickmanKeissha Hickman
Online Support / After Hours VIP Supervisor at Altour TravelOnline Support / After Hours VIP Supervisor at Altour Travel