Joanna Thompson
Daytona Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
PBFS
Halifax Health Hospital
Daytona Beach, FL
01.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Nail Technician
Salty Mermaid
Titusville, FL
01.2021 - 01.2022
- Provided excellent customer service through friendly interactions with clients.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Responded promptly to customer inquiries and complaints.
- Conducted consultations with clients to determine their needs and preferences.
- Utilized customer feedback to improve services offered at the salon.
CNA
Royal Oaks Nursing And Rehab
Titusville, FL
05.2016 - 01.2022
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Education
High School Diploma -
Astronaut High School
Titusville, FL05-2016
Skills
- Written Communication
- Clerical Support
- Organizational Skills
- Task Prioritization
- Attention to Detail
- Flexible and Adaptable
- Time Management
Timeline
PBFS
Halifax Health Hospital
01.2022 - Current
Nail Technician
Salty Mermaid
01.2021 - 01.2022
CNA
Royal Oaks Nursing And Rehab
05.2016 - 01.2022
High School Diploma -
Astronaut High School