JoAnna Torboli
Pelican Lounge, Bursa LLC
Corpus Christi,TX
20
years of professional experience
Dynamic Office Manager and Bartender with a proven track record at Pelican Lounge, enhancing workflow efficiency and customer satisfaction. Skilled in inventory control and customer relations, I excel in fostering teamwork and maintaining accurate financial records, contributing to seamless operations and elevated service standards.
Work History
Bartender
5 Years 2 Months- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Engaged with customers to provide personalized service and promote menu specials.
- Collaborated with kitchen staff to synchronize orders and streamline service efficiency.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Office Manager/ Bartender
4 Years 10 Months- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and appointment systems for staff and clients.
- Developed and maintained filing systems for confidential documents.
- Oversaw inventory management to ensure adequate supplies for daily functions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Bartender
1 Year 2 Months- Prepared and served a variety of beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of bar area to meet health standards.
- Collaborated with team members to enhance service efficiency during peak hours.
- Assisted in inventory management, ensuring adequate stock levels for operations.
- Developed knowledge of drink recipes and ingredients to provide personalized recommendations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Administrative Assistant
1 Year 7 Months- Managed scheduling and appointment coordination for executives, ensuring optimal use of time and resources.
- Developed and maintained filing systems to enhance document retrieval efficiency and organization.
- Assisted in preparing reports and presentations, contributing to effective communication within the team.
- Coordinated office events and meetings, facilitating collaboration among departments and stakeholders.
Education
No Degree - Business Administration
High School Diploma
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Customer relations
Clear oral/written communication
Payroll processing
Bookkeeping
Document management
Administrative support
Inventory control
Account reconciliation
Financial reporting
Event coordination
Policy and procedure modification
Data retrieval systems
Vendor engagement
Office management software
Teamwork
Timeline
Office Manager/ Bartender
Pelican Lounge, Bursa LLC
11.2021 - CurrentRead More
Bartender
Brookside Inn
01.2016 - 03.2017Read More
Bartender
Corner Pub
10.2010 - 12.2015Read More
Administrative Assistant
Stevenson Group
01.2007 - 08.2008Read More
Shepherd University
No Degree from Business Administration
Read More
Boonsboro High School
High School Diploma
Read More