Joanna Torres
Chicago,IL
Summary
Dynamic Supervising Manager with a proven track record at Dollar General Store, excelling in employee development and operations management. Achieved significant cost reductions while enhancing team productivity and retention. Skilled in data-driven decision making and cross-functional communication, fostering a culture of innovation and continuous improvement.
Overview
5
5
years of professional experience
Work History
Supervising Manager
Dollar General Store
05.2023 - Current
- Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
- Enhanced employee productivity through regular performance evaluations and tailored training programs.
- Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
- Streamlined team operations by implementing efficient project management systems and communication channels.
Greeter/Server
Panda Express
07.2021 - 09.2023
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
Cashier Team Lead
Tony's Fresh Market
03.2020 - 07.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
Education
High School Diploma -
Foreman High School
Chicago, IL05-2022
Skills
- Employee development
- Innovation management
- Troubleshooting and problem resolution
- Data-driven decision making
- Operations management
- Documentation and reporting
- Organizational improvement
- Operations planning
- Cross-functional communication
- Talent development
Languages
Spanish
Native or Bilingual
Timeline
Supervising Manager
Dollar General Store
05.2023 - Current
Greeter/Server
Panda Express
07.2021 - 09.2023
Cashier Team Lead
Tony's Fresh Market
03.2020 - 07.2021
High School Diploma -
Foreman High School
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